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Customer Success & Reviews

Choosy customers Choose Sunbird

Some of our amazing customers

Why do they choose us?

Expertise and Experience

Expertise and Experience

For more than 20 years, customers have chosen Sunbird to help solve their data center problems. We’ve had the privilege of servicing DCIM customers in both small, as well as in the largest, state-of-the-art data centers across the globe and spanning more than 17 industries including: Financial, Technology, Hosting, Healthcare, Pharmaceutical, Education, Industrial, Consumer, Transportation, and Utilities.

A DCIM GPS to help you navigate the curves in the road

A DCIM GPS to help you navigate the curves in the road

Implementing DCIM doesn’t have to be difficult. Our Client Success Team will work with you to create a project plan with the right level of DCIM for your organization. We’ll help you navigate the twists and turns before, during and after turn-up to ensure your success.

Reviews and Testimonials

Read real reviews and testimonials from real clients. Use the toggles below to view.

Wednesday, November 2, 2022 - 15:43
"Ease of integration with Raritan PDUs"
Scott R. - Data Center Engineer
COMPANY:
Rocket Central
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Been a moderate user for 7+ years. Creating Reports, Analytics and Dashboards

PROS: Ease of integration with Raritan (Legrand) PDUs and ability to monitor/alert down to outlets.

CONS: search function limitations, lack of custom fields
Wednesday, October 5, 2022 - 10:37
"Easy to use and always updated."
Abhishek S. - GCC Business Development Manager
COMPANY:
Witheld
COMPANY TYPE:
(Pharmaceutical, Injectable and Nutrition)
# OF EMPLOYEES:
1000+ employees
SOFTWARE USAGE:
OVERALL QUALITY:
COMMENTS: Sunbird solves all tasks with less components compared to other applications. Quite complex but cover almost all the tools. Value for money and great support from the customer care.

PROS: I like it because of its excellent features, great support, ease of use and customer support. Easy to update and are frequently updated on specific interval. It's really easy to train beginners.

CONS: It is an extremely complicated process. Sunbird has been patient, understanding, and willing to go the extra mile to get the job done. Importing a floor plan could be easier sometime.
Tuesday, October 4, 2022 - 08:13
"We're able to manage over 80 global data centers effectively."
Matt A. - Sr. Data Center Operations Engineer
COMPANY:
Cisco
COMPANY TYPE:
Computer & Network Security
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: The overall support from Sunbird has been excellent. they've been willing to help whenever any problems arrived and the diligence of their support and development staff I've worked with has been wonderful.

PROS: The learning curve was not steep. We're able to manage over 80 global data centers effectively and plan for power, space and remote monitoring.

CONS: The initial hardware descriptions for some devices were incorrect and made bulk imports difficult. However after learning how to tweak the models Library we were able to correct any mistakes and gain accurate device descriptions.
Tuesday, September 6, 2022 - 09:03
"Availability of widgets for the dashboard, integration from devices"
Jon-Jon A. - Sr PS Tech Engineer
COMPANY:
Datumstruct Philippines, Inc.
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
11-50 employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: Reasons for Choosing Sunbird DCIM: It was how the pre-sales presented the product

PROS: The availability of widgets for the dashboard, integration from devices

CONS: Limited protocol in terms of integration, it only recognized SNMP protocol
Tuesday, August 9, 2022 - 14:46
"Great Product, doesn't overstep it's bounds, good value for money."
Jason D. - Senior System Administrator
COMPANY:
Analog Devices
COMPANY TYPE:
Semiconductors
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: I think Sunbird DCIM is a great product! I think it will help my company in many ways, from tracking assets to being able to have a fully documented Datacenter so that we can direct people where to go and what to do. The ability to interact with PDUs allows up a lot of control over machines and their power, not to mention being able to watch power consumption, which greatly helps with capacity planning. Reasons for Choosing Sunbird: Sunbird, gave us a wow factor that no other product did. Also the sales guys were very good about explaining the product and demonstrating all the features you can do with it. Reasons for Switching to Sunbird: Needed a more feature rich DCIM tool that can monitor power, and take some of the management away from us so we can spend time on more important tasks.

PROS: Sunbird DCIM was easy to get installed and get started. There are many options available to track machines, and the dcTrack and PowerIQ work very well together. The tools can be setup with appropriate roles and authentication so that many members of a team can work with it and update it. Also, when I have had a problem, the support team was able to correct the issue and were very knowledgeable about the product so it did not take long to fix.

CONS: The software can be a bit confusing to get around until you use it for a while. There have been a few bugs, but the support team was able to get things sorted out for me.
Tuesday, August 9, 2022 - 14:43
"Best DCIM available."
Nicholas F. - Information Technology Specialist
COMPANY:
New Jersey Office of Information Technology (NJOIT)
COMPANY TYPE:
Government Administration
# OF EMPLOYEES:
501-1000 employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: We just started using it be we are loving it. Switched From: Trellis Site Manager. Reasons for Switching to Sunbird: Poor support, and product end of life, support ending.

PROS: Training, training, support and training. Sunbird has a huge amount of videos, knowledge articles, and excellent support.

CONS: Importing a floor plan could be easier. With that being said, it is an extremely complicated process. Sunbird has been patient, understanding, and willing to go the extra mile to get the job done.
Tuesday, August 9, 2022 - 13:48
"Visualization of datacenters and ease of integration across sites."
Don S. - Datacenter Manager
COMPANY:
TCS
COMPANY TYPE:
Chemicals
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: Alternatives Considered: Trellis Site Manager, Nlyte DCIM. Reasons for Choosing Sunbird: Features, ease of use, pricing and support. Reasons for Switching to Sunbird: Outdated equipment and software.

PROS: Visualization of datacenters and ease of integration across sites.

CONS: Initial setup takes time to pull in from existing tool.
Monday, July 18, 2022 - 09:41
"The product is very easy to use."
Tim R. - Senior Data Center Tech
COMPANY:
Cleveland Clinic
COMPANY TYPE:
Hospital & Health Care
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: I am able to better manage and produce reports to my management with this product. Switched From: Experian Aperture Data Studio. Reasons for Switching: We needed a better product solution for the Cleveland Clinic.

PROS: The product is very easy to use, and also train new employees how to use it.

CONS: I can't think of any cons for this product.
Thursday, July 7, 2022 - 09:29
"Great DCIM tool with perfect customer support."
Syed U. - Data Centre Operations Specialist
COMPANY:
Danske Bank
COMPANY TYPE:
Financial Services
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: We are very satisfied and happy that we choose Sunbird Software.

PROS: Easy to use, integration is available with other system, API Integration, audit feature, and many more.

CONS: Sunbird software is improving day by day and they made some extraordinary changes and modification to meet the customer expectation. The only new feature I would like is the High Availability for Power IQ.
Thursday, July 7, 2022 - 09:27
"Easy straight forward integration. Great technical support. Lots and lots of features."
Alex N. - System Admin
COMPANY:
County of Santa Clara Technology Services and Solutions
COMPANY TYPE:
Information Services
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: Easy straight forward integration. Great technical support. Lots and lots of features

PROS: Before Sunbird, we were managing our data center inventory with a simple spreadsheet, but now with Sunbird DCIM, we're still able to simply manage a spreadsheet, but along with it we're able to extract much more concise and informative data, graphs, and dashboards for all our planning and expanding needs.

CONS: It's great having an entire models library (40,000+ unique models) at our disposal, however since some systems can have different options (ports, PS, etc) there can be some tweaking of the models required, but that's entirely personal preference and optional.
Thursday, July 7, 2022 - 09:25
"Easy to customize"
Jeff W. - Project Manager
COMPANY:
Northwestern University
COMPANY TYPE:
Education Management
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: It helps us track what assets are in the data center, and locate them when they need service.

PROS: It's very easy to use and add custom fields

CONS: Sometimes we incorrectly enter information. Once the asset is listed as 'Active' it can be difficult to update certain fields.
Monday, May 16, 2022 - 08:38
DCIM with Powerful Monitoring Capability, Client Expects BMS Capability!
Jose C. - Project Manager
COMPANY:
Orissa Wicomm
COMPANY TYPE:
Telecommunications
# OF EMPLOYEES:
51-200 employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:


PROS: Being able to produce a lot of features in Monitoring, end users translating it to being able to "Control" monitored equipment. In the long run, dashboard arrangement becomes user friendly as you get used to it.

CONS: Programming support takes too long on reply!
Friday, May 13, 2022 - 10:02
"Very simple to use."
Mesut N. - Network Specialist
COMPANY:
Witheld
COMPANY TYPE:
Telecommunications
# OF EMPLOYEES:
501-1000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Existing data center structure was modeled exactly the same. In this way, planning can be done on a cabinet basis. Since cabling can be done, we can see which switch or router any device is connected to from any port. Apart from these, you can manage your inventory from here, thanks to the new warehouse system.

PROS: The application interface is very simple to use. Thanks to the constantly updated device list, all devices can be added and placed in their places in the cabinet. Apart from these, the data center structure can be displayed in 3D. In this way, capacity planning can be done on cabinet basis.

CONS: Sometimes problems can occur when removing cable connections.
Monday, May 2, 2022 - 09:53
"Excellent software. Powerful and Intuitive compared to other solutions (DCIM or otherwise)"
Lynn R. - System Engineer
COMPANY:
The Church of Jesus Christ of Latter-day Saints
COMPANY TYPE:
Non-Profit Organization Management
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: My experience with Sunbird has been great. The ease of use and ease of finding information on their support page is probably the best I've experienced in the DCIM industry or otherwise. Anytime I've had a question and reached out to support, they've responded promptly with a clear answer that allows me to either resolve the issue or pass on the needed information.

PROS: I've been thrilled with the update process. It's easy, secure, and accessible. Intuitive and setup how all software should be.

CONS: Probably the only con (and it's expected), is the learning curve. That's due to the powerful feature set though, and nothing inherently wrong with the software and how it's setup or executed. It's great on all counts of setup, layout and execution.
Thursday, February 3, 2022 - 08:46
"Complete Solution for DCIM"
Brian M. - Sr. System Administrator
COMPANY:
Qorvo
COMPANY TYPE:
Electrical/Electronic Manufacturing
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: Good product at a fair price. Thanks for building a sound product.

PROS: Leveraging Sunbird dcTrack and Power IQ gives you a thorough solution for discovering what you have within your Data Centers and off site locations MDF/IDF's. Dashboard capability helps to provide a quick status on a location via an "At a glance" view.

CONS: Overall ease of use is good. Videos available to help walk you through situations. Area which I think needs to be expanded on is graph modifications and best practices would be nice or based on customer info top graphs to consider.
Tuesday, February 1, 2022 - 12:20
"Software is very easy"
Christopher L. - Data Center Infrastructure Specialist II
COMPANY:
Rutgers University
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:


PROS: Visualizations look great. The constant updating of model library helps to keep things accurate when adding new assets. Monitoring can be granular which gives the user better flexibility to use the functionality how they want it to be used. Software is very easy once it is used on a daily basis. Free weekly training is also helpful

CONS: Some of the better features appear to be available in newer builds. Newer builds require more testing before they can even be implemented. We get stuck using the outdated version with fear that the new one won't work well with out environment. Seems like the older versions have less and less support as the newer versions are released which is understandable. Charging for rack licenses for simple things like cable ladders to be represented in maps.
Tuesday, February 1, 2022 - 12:17
"Power IQ - The Industry's Best"
Thomas P. - Infrastructure Deployment Engineer
COMPANY:
iland
COMPANY TYPE:
Computer Software
# OF EMPLOYEES:
201-500 employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: Reasons for Choosing Sunbird DCIM: Sunbird's support system, compared to other DCIM Support models they are on top of the heap.

PROS: I am a big fan of the dashboards, choosing which readings are the most helpful then being able to play them like a video in a loop

CONS: It is a little tricky to learn, but what DCIM isn't?
Monday, January 31, 2022 - 08:06
"Product is easy to use and view"
Craig W. -
COMPANY:
Emerson
COMPANY TYPE:
Electrical/Electronic Manufacturing
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:


PROS: Product is easy to use and view when it is setup. Useful as we have multiple "teams" using Sunbird to look at assets on the floor and for future projects.

CONS: Most missing features are easy to request to get added and have a quick turn around response time.
Saturday, January 1, 2022 - 16:29
"Great software"
Clifford H. - Senior Systems Manager
COMPANY:
Red Hat
COMPANY TYPE:
Computer & Network Security
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:


PROS: The customization of just about every aspect of this software

CONS: So far I haven't found anything. It's a solid program that is backed by solid customer service.
Saturday, January 1, 2022 - 16:29
"The software was easy to use and learn."
Julie H. - Colo Computing Facility Technician
COMPANY:
University Corporation for Atmospheric Research
COMPANY TYPE:
Research
# OF EMPLOYEES:
501-1000 employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:


PROS: The software was easy to use and learn with the help and support of the Sunbird support team.

CONS: There are always cons with learning a new software. However I have none at this time.
Saturday, January 1, 2022 - 16:29
"One pane of glass for ALL datacenter assets and information."
Colm R. - Datacenter Operations
COMPANY:
Workday
COMPANY TYPE:
Computer Hardware
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Overall, pleasant communications and openness to discuss moving the product forward

PROS: One pane of glass for ALL datacenter assets and information.

CONS: Disconnect between new Parts Tracker feature and main Assets feature
Saturday, January 1, 2022 - 16:29
"dcTrack makes it easy to visualize the data center and keep an inventory of all of the cabinets."
Jason L. - Operations and Systems Analyst
COMPANY:
NC Department of IT
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
501-1000 employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: The main use I have with dcTrack is getting reports of inventory and tracking who the customers that own the inventory is. The tool makes this easy.

PROS: dcTrack makes it easy to visualize the data center and keep an inventory of all of the cabinets. I like the reporting features and the online help is outstanding.

CONS: I have no complaints with this product.
Saturday, January 1, 2022 - 16:29
"Sunbird - The best feature-rich DCIM product in the marketplace."
Andrew M. - Senior Infrastructure & Data Center Manager
COMPANY:
Vodafone
COMPANY TYPE:
Telecommunications
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: The overall experience has been a bit overwhelming to start, with all the feature rich software has to offer, but with a good professional services engagement from Sunbird they were quickly able to break it all down into bite size chunks to understand and free online training was extremely helpful when we got stuck with a certain function. Reasons for Choosing Sunbird: Trellis did not have the functionality of Sunbird and also Vertiv has stopped developing it as a product. Reasons for Switching to Sunbird: Environet did not have the rich features of Sunbird dcTrack or Power IQ and I did not see any roadmap that showed they would catch up shortly.

PROS: The software provides a rich end to end functional journey of creating a DC room, adding the power train, then the racks and finally the devices into those racks. In the process of doing this you get a visualization view and an asset list plus how it all logically & physically connects together. Plus great out of the box dashboards.

CONS: None from a product perspective, but it does require you to understand all the layers within your data centre and the equipment makes and models plus specifications.
Saturday, January 1, 2022 - 16:28
"Intuitive product."
Cyril G. - Project Support Datacenter
COMPANY:
EDF
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: Opening of DCIM to a wider public within the company because it is "user friendly."

PROS: Ease of use, viewing part very pleasant to use. Wide choice of reporting via widget. intuitive product.

CONS: Widget management in SQL. No possibility to create your own graphic widgets without going through Sunbird support
Saturday, January 1, 2022 - 16:28
"Great product, even greater customer service!"
David S. - DC Tech Team Lead
COMPANY:
Cleveland Clinic
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: For me as a daily user and a part of the administrative team, the experience has been phenomenal. The product itself beats the one it replaced HANDS DOWN. The customer service -- responsiveness and product knowledge -- ranks with the best I've ever seen in my 25+ year IT career.

PROS: Product is extremely intuitive and reliable. Interfaces are clear and easy to navigate.

CONS: The interoperability between DC Track and PIQ, while helpful, often creates obstacles for adding new devices due to perceived current overloads.
Saturday, January 1, 2022 - 16:28
"DCIM I couldn't work with out."
John H. - Data Centre Specialist
COMPANY:
Morrisons
COMPANY TYPE:
Supermarkets
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:


PROS: Everything in PIQ is just so easy to use. From adding new racks, to adding new devices for monitoring purposes. Currently monitoring over 1k devices/sensors across the United Kingdom with ease. If you ever need support, Sunbird has your back with quick, easy to understand answers. They know their product inside out!

CONS: We had a few teething issues when we first started with PowerIQ and the compatibility with some specific devices we were trying to add. Sunbird provided plenty of support and got to the bottom of the problem quickly. Fast forward a number of years and I don't have any cons with this DCIM solution, it just works as intended.
Saturday, January 1, 2022 - 16:27
"Excellent customer support"
Jim E. - Data Center Engineer
COMPANY:
Avaya
COMPANY TYPE:
Computer Networking
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:


PROS: I like the ability to monitor within Power IQ

CONS: Models Library can be very cumbersome and establishing ports
Saturday, January 1, 2022 - 16:27
"Power IQ just works!"
Marco M. - SRE
COMPANY:
Box
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
501-1000 employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:


PROS: Easy to setup, easy to administer, the integration with AD is a must.

CONS: The report intuitiveness can be enhanced
Saturday, January 1, 2022 - 16:27
"It has a lot great features that are easy to use most of the way."
Mathias L. - Data Center Engineer
COMPANY:
Netcompany
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:
COMMENTS: Reasons for Choosing Sunbird DCIM: My experience with the other software wasn't great, pricing and lack of support. Support is SO important when working with a new DCIM tool. Not everything can be found in a manual. Overall I haven't regret that we choose Sunbird. When I run into daily challenges (that often happens to me) your dedicated support team are ALWAYS there to find and help me with a solution. I'm 100% sure we wouldn't have gotten as a good support if we would have chose another DCIM tool for our Company. Also great that you are not shy to take a Teams calls if needed. that really appreciated!

PROS: It has a lot great features that are easy to use most of the way.

CONS: The possibility to install racks with the U-numbers starting with the lowest number at the top. Right now you can only get a view, that doesn't integrate with the U-height you choose when installing in the rack.
Saturday, January 1, 2022 - 16:26
"Power IQ helps with power management to a granular level."
Michael B. - Data Center Engineer
COMPANY:
Penn State Health
COMPANY TYPE:
Hospital & Health Care
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:


PROS: Assets are very helpful with the detail you can add. Power IQ helps with power management to a granular level. The connectivity is also a plus when working in the rack with cabling. Also the "Company Standard" for adding new servers and such is useful.

CONS: Moving from 7.X to 8.X was about it. That was on my end not the software.
Saturday, January 1, 2022 - 16:26
"Once set up it is simple to use"
Jeff Master - Senior Systems Engineer
COMPANY:
ICF International
COMPANY TYPE:
Computer & Network Security
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:


PROS: Once set up it is simple to use and provides ability to monitor PDU, control them, and pull power reports.

CONS: Could use more features for reporting in future versions.

RECOMMENDATIONS: Worked with [Sunbird Support] with an issue in PowerIQ reporting where she was able to create a custom report to pull the correct power information we needed. She did this very quickly. If I could use one word for her it would be "Awesome"
Saturday, January 1, 2022 - 16:25
"dcTrack helped us to design our datacenter long before building it."
David Vekemans - Infrastructure Engineer
COMPANY:
ULB Hopital Erasme
COMPANY TYPE:
Hospital & Health Care
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: dcTrack helped us to design our datacenter long before building it. It helped to define the rules of the public tendership. Now that the DC is built, we added PowerIQ in order to collect data from the PDUs and the sensors. PowerIQ is very powerful in managing data from the PDUs.

PROS: Visualisation is very important for us, and the move by drag-and-drop was very useful.

CONS: Complexity of working with import Excel file to execute some specific tasks (ex: create ports on patch panels)
Saturday, January 1, 2022 - 16:25
"Great product that keeps improving."
Lars Weirell - Service Owner
COMPANY:
H&M Group
COMPANY TYPE:
Retail
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:


PROS: Great product that keeps improving. Specially with input that we have.

CONS: When working from home the tool is a bit slow to access through VPN / Citrix.
Saturday, January 1, 2022 - 16:25
"Standardisation with easy implementation and first class support"
Rob Cooper - Senior Data Centre Engineer
COMPANY:
Sophos Ltd
COMPANY TYPE:
Computer & Network Security
# OF EMPLOYEES:
501-1000 employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: As expected and since engagement has been first class support. Knowledgeable about their product and always able to assist.

PROS: Easy to setup and intuitive, readily available support and training materials can help you progress your initial stages quickly. Support available and the 1-2-1 sessions have been invaluable. Quickly able to see results and how it integrates in to your environment.

CONS: At the moment there isn't anything - it is exactly as I expected and researched
Saturday, January 1, 2022 - 16:25
"Easy to deploy monitoring solution"
Ronny Schnüriger - CEO
COMPANY:
Arimax Distribution AG
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
1-10 employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:


PROS: The solution is very easy to deploy and to configure thanks to the Excel/CSV Import feature. I had the software up and running within a day. The user interface is easy to use and I especially like the easy-to-build dashboards.

CONS: Unfortunately the reporting is very limited and could be improved a lot. There are only a few pre-installed reports Also I would love to see PowerIQ acting as a NTP Server for the monitored facility items which is currently not supported.
Saturday, January 1, 2022 - 16:24
"Great experience with Sunbird"
Lori Pudliner - Systems Administrator
COMPANY:
Penn State
COMPANY TYPE:
Higher Education
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:


PROS: I am brand new to the software, but so far I'm very impressed with the details and options, and how intuitive the system seems to be.

CONS: I haven't used it long enough to answer this - haven't found anything I don't like.
Tuesday, February 16, 2021 - 14:50
"dcTrack has been overall pretty easy to use and implement into our work environment."
Simeon Amos - Student Data Center Specialist
COMPANY:
University of Minnesota
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:


PROS: From what I've seen and used so far dcTrack has been overall pretty easy to use and implement into our work environment.

CONS: The only downsides that I have seen so far are occasional slowdowns with the program.
Tuesday, February 2, 2021 - 08:16
"Invaluable tool for managing a lights out data center."
Steph Pishko - Hypervisor Tech Support Engineer
COMPANY:
CDK Global
COMPANY TYPE:
Automotive
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: I am glad we have the software and grateful that our data center manager keeps it updated. I have also had favorable experiences with Sunbird support.

PROS: The user interface and flow to find information is extremely easy.

CONS: What I like least is having to use it because I use it primarily to locate gear for repair, and in my world repair means we are having an outage.
Friday, January 22, 2021 - 13:38
"Easy and simple to use"
Brian Jensen - Area Sales Manager
COMPANY:
GI-NetWorks A/S
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
11-50 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: dcTrack is very easy to use and provides quickly and easily the information that a data center team needs to be in control of all equipment and cabling. Supplemented with PowerIQ for further information about power consumption or e.g. lack of power for a new project.

PROS: 3D view of the row with racks as well as the dashboard information.

CONS: Models library should be updated more often.
Monday, December 21, 2020 - 09:23
"Very easy to use web interface, good dashboard reports."
Olcay Yilmaz - Support Engineer
COMPANY:
Valen
COMPANY TYPE:
Environmental Services
# OF EMPLOYEES:
11-50 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:


PROS: Very ease to use web interface, good dashboard reports.

CONS: Using the Classic view, no single line diagram.
Thursday, December 10, 2020 - 10:56
"Great informational and functional software"
Chad Williams - Data Center Engineer
COMPANY:
Allstate Insurance Company
COMPANY TYPE:
Insurance
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:


PROS: Very easy to use and figure things out if not known. The website has a lot of great information on setup and use.

CONS: There is a lot of options so it can feel overwhelming but once learned, it's pretty easy.
Monday, December 7, 2020 - 10:52
"PowerIQ is admin's best friend, dcTrack is best to comfort revisors and auditors"
Torsten Wiese - Head of IT Operations
COMPANY:
AKA
COMPANY TYPE:
Banking
# OF EMPLOYEES:
51-200 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Support is over-average. New releases have a high quality, we always wait a few months until implementing a new release and in the last two years we never had an issue after a release upgrade. PowerIQ offers the best integration for Raritan hardware. The decision for Raritan Hardware and PowerIQ have been made at the same time. dcTrack for use is a nice extension to PowerIQ but our focus is PowerIQ

PROS: New hardware devices are ready to be monitored in seconds. Management of hundreds of hardware devices such as PDUs and sensors lost its complexity. PowerIQ superseded our Nagios Installation for all hardware-related devices. It becomes more and more our primary trap host.

CONS: Compared to PowerIQ setup of dcTrack is complex. Integration of PowerIQ and dcTrack could be easier to use. (License) Price for integration of USVs into PowerIQ is definitely too high, as a result we do not monitor our several USVs via PowerIQ.
Monday, December 7, 2020 - 10:48
"Easy to use GUI. Software works fast. Good support."
Bart Vidts - System Engineer
COMPANY:
Colruyt Group Services
COMPANY TYPE:
Retail
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Great tool to manage our smart PDUs.

PROS: Easy to use GUI. Software works fast. Good support.

CONS: Analytics and reports modules are a bit basic.
Monday, November 30, 2020 - 14:24
"A game changer for data centre management"
David O'Hara - Data Centre Technician
COMPANY:
MacStadium
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
51-200 employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:
COMMENTS: Very positive, makes management and planning so much easier.

PROS: The asset list makes importing, exporting and editing what is in my data centre easy and intuitive. Great to export a complete list of what we have to whatever department needs it.

CONS: I would love a desktop version of this software, I feel it doesn't get enough of my systems resources when I use my web browser.
Monday, November 30, 2020 - 14:11
"If you have not seen this in action you should contact Sunbird for a demonstration right away."
Mark Wright - Engineer
COMPANY:
Comcast
COMPANY TYPE:
Broadcast Media
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:


PROS: I have been working with Sunbird Products for many years. Started with PowerIQ 11 years ago and recently migrated from Aperture to dcTrack. Starting with PowerIQ I have to say I love the Buffered Data Retrieval feature that provides a min, avg and max reading from a timestamp sample you define. This has proven to be very useful data. PowerIQ also has a Sensors Tab that I'm happy to say I submitted the NFR for. This tab allows users to easily manage their Temperature Sensors, providing the ability to utilize Global or Local Thresholds. Recently the addition of Inlets and Circuit Breakers have been added to this Tab. dcTrack has a lot of great features but the best feature by far is the Auto Power Budget Feature. This too I worked with Sunbird to create. It provides Deployment and Facilities Engineers with a Potential Power Load that is based off of Trend Policies defined by the Users. In my opinion it provides the most realistic power consumption from your devices on the Market. If you have not seen this in action you should contact Sunbird for a Demonstration right away. As it pertains to Support, Sunbird is remarkable! They respond to all Tickets in a timely manner and work hard to resolve them.

CONS: With all the great features Sunbird provides, the one thing I have an issue with is all the bugs we find after a new version is released. Although they are quick to resolve them there are far too many. I would like to see them beef up their Quality Assurance Program.
Monday, November 30, 2020 - 14:08
"One screen overview for health"
Sander Silva - Lab/Floor Manager
COMPANY:
Telindus B.V.
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
201-500 employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:
COMMENTS: Very pleased about multi vendor PDU support by plugins

PROS: One Screen overview for Health DC and all PDU's LDAP support Backups PDU tagging for reports

CONS: No memory when you come back to a previous TAB screen (Need to open the complete folder tree again to go to the DC racks)
Monday, November 30, 2020 - 14:05
"Looks easy and intuitive to use."
Heng Chiew - IT Operations Senior Manager
COMPANY:
Deloitte
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:


PROS: Looks easy and intuitive to use. Low maintenance. Does what it says.

CONS: Exporting data needs to be customised correctly otherwise the data is aggregated. But when you have many devices, customising initial report is a chore. Needs to support modern authentication methods.
Wednesday, October 21, 2020 - 10:31
"Fantastic DCIM Application"
Mike Cline - Sr Systems Admin
COMPANY:
BECU
COMPANY TYPE:
Financial Services
# OF EMPLOYEES:
501-1000 employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:
COMMENTS: From the purchase to implementation to use, the entire ride has been easy and fun to learn.

PROS: Ease of deployment and use; visuals are very useful

CONS: Limited customizable reporting, although the support team will help create additional reports if needed.
Monday, August 17, 2020 - 09:30
"It has been a great tool for my staff here in our Data Center"
David Torres - Data Center Supervisor
COMPANY:
First American Corporation
COMPANY TYPE:
Real Estate
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: It has been a great tool for my staff here in our Data Center and something our internal IT customers have come to rely on when it comes to its great IT device reporting features.

PROS: Its robust features, clear details on devices listed and quick support from Sunbird when needed

CONS: If any complaint is that it may be too much with features for what I use it here within our Data Center. But this is not a complaint i would not take any higher than myself here.
Monday, August 17, 2020 - 09:27
"Great customer service"
David Tapia Brisoli - Data Center Capacity Analyst
COMPANY:
DigitalOcean
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
501-1000 employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:


PROS: I think one of the best features of this is the visualizations of our physical sites. Sometimes getting a look in to the facility or a top down view helps in planning

CONS: We are still in the process of fulling brining the system up to speed. I think there is room for improvement on making the UI to integrate dcTrack & PowerIQ better
Sunday, August 16, 2020 - 14:27
"Great DCIM tool"
Colin Gomes - IT System Admin
COMPANY:
ALK
COMPANY TYPE:
Pharmaceuticals
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:


PROS: Easy to use and administer. Very good documentation. Great support.

CONS: 5 licenses for floor UPS is excessive in my opinion
Monday, July 6, 2020 - 08:36
"Ease of use"
Bill Rinker - Tech Facilities Manager
COMPANY:
Disney Streaming
COMPANY TYPE:
Telecommunicatinos
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:


PROS: Easy to set up. Sunbird listens to the end users and implements our ideas into future releases. Provide ongoing training very responsive to questions and issues.

CONS: Better integration with UPS systems.
Tuesday, June 9, 2020 - 09:01
"Total solution...."
Robyn Hausmann - Program Manager
COMPANY:
Comcast
COMPANY TYPE:
Telecommunicatinos
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:
COMMENTS: In-rack asset inventory Source of Truth

PROS: The 3D visualization is by far what I like most about the software. It allows a view into a facility without the need for actual presence.

CONS: It has a fairly steep learning curve, but given the depth of features and functions, this is to be expected.
Monday, May 11, 2020 - 08:44
"Sunbird's DCIM software is a powerful kit and very easy to learn to use."
Nathan Desmond - Infrastructure Support Analyst
COMPANY:
John Lewis Partnership
COMPANY TYPE:
Retail
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:


PROS: Sunbird's DCIM software is a powerful kit and very easy to learn to use. Being in a new role that uses this software and in under 5 months I can confidently use it. You can very easily monitor your enterprise's health from a dashboard and action any needs. The support the Sunbird team provides is also excellent with extremely fast response times and vast knowledge - whether it'll be adding a new model or the rare error code, the team is on it.

CONS: The least thing I like about this software is the fact it's broken down into two different parts. DcTrack and PowerIQ. These works very well together however if they were integrated into one then it would make use quicker when performing certain tasks.
Wednesday, May 6, 2020 - 09:04
"So far it is good & specially support is excellent"
Sazzad Ar Rahman - Assistant Manager, DC Operations
COMPANY:
bKash Ltd
COMPANY TYPE:
Financial Services
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: So far it is good & specially support is excellent

PROS: Graphical Presentation of data & charts.

CONS: notification system ( No sms notification ).
Tuesday, May 5, 2020 - 11:22
"DCIM Solution for any business"
Greg Rybak - Data Center Senior Analyst
COMPANY:
Wiley
COMPANY TYPE:
Publishing
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Managing over a hundred global locations comprised of local offices and data centers have been a huge challenge. With the implementation of dcTrack/PowerIQ we were able to achieve clear visibility into each of these locations and eliminate a lot of technology debt.

PROS: Practical Data Center inventory management and power monitoring tool in one. Easy to use with intelligent and clear reporting and helpful dashboards. We've grown and developed our business processes and procedures while implementing the tool - moving away from manual data entry and management via multiple spreadsheets is the thing of the past we'd never go back to.

CONS: With every release there are always new features delivered that were requested by the customers. As with every tool, some level of customization is always required. In some cases it may not be as intuitive as one would wish and reading the admin manual is a must.
Wednesday, April 8, 2020 - 16:10
"Optimal power distribution management"
Franz Dumser - Staff
COMPANY:
KVB
COMPANY TYPE:
Health, Wellness and Fitness
# OF EMPLOYEES:
501-1000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Optimal power distribution management

PROS: The dashboard, the tree-structured datacenter structure, ability to add 3rd party products, floorplan integration

CONS: Setting up PUE, better sharper graphics would be desirable
Wednesday, March 4, 2020 - 09:43
"Best DCIM solution"
Grigory Youdin - Technology Director
COMPANY:
DC Consult
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
11-50 employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: I'd like to note Sunbird support team as fatest to reply on request and with quick solution.

PROS: Having tried to work with top five DCIM products I consider Sunbird the best DCIM product on the market. It is easiest to adopt to and covers the most of DataCenter manager's tasks. Great functionality and large user group helps a lot to solve problems, which are impossible to solve in other products, like subfloor or above rack equipment placement.

CONS: Monitoring functionality needs further work. I'd put a ModBus software gateway in my wishlist.
Tuesday, March 3, 2020 - 08:44
"This tool has provided us with such visibility into our data center environments wherever they may be."
Todd Lightner - SR Analyst Comp/Hosting Ops
COMPANY:
The Hershey Company
COMPANY TYPE:
Food Production
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
OVERALL QUALITY:
COMMENTS: Sunbird has been great to deal with. From sales to their help desk they are the best in the business with communicating with their customers. I have never had a better experience with any other company from a help desk / support perspective. Literally five minutes after I place a ticket I get someone who is located in the States and has a high level understanding of the product able to help me. I couldn't ask for better support.

PROS: When purchasing a DCIM tool we felt that PowerIQ gave us the ability to accomplish everything it was that we needed to do. This tool has provided us with such visibility into our data center environments wherever they may be. We felt this was the best tool on the market for the price with what our needs were.

CONS: As of right now I have found nothing that I don't like about the product.
Thursday, January 2, 2020 - 14:04
"Sunbird is good compared to other monitoring apps."
Mary Carl Martin Del Rosario - NOC Analyst II
COMPANY:
RA Outdoors LLC
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:
COMMENTS: We use it as our monitoring tool and Sunbird is good compared to other monitoring apps.

PROS: Easy to use and synchronized with out UPS and PDUs

CONS: Lack of documentation on the application itself.
Wednesday, November 13, 2019 - 13:02
"I like it because of its ease of use, good features, great support and help if needed."
Anders Blixt - Technical Specialist
COMPANY:
Polismyndigheten
COMPANY TYPE:
Law Enforcement
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:


PROS: I like it because of its ease of use, good features, great support and help if needed. Easy to update and are frequently updated.

CONS: Most of the problems I had is mostly on my side, i.e I am not familiar with terms, technical lingo and mindset. So when for instance filling in information is a bit tedious but it is getting easier.
Monday, November 4, 2019 - 09:42
"Excellent tool to gather our global Data Center data and see it visually"
Ginny Galletta - IT Data Center Operations
COMPANY:
Kronos, Incorporated
COMPANY TYPE:
Computer Software
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: Excellent tool to gather our global Data Center data and see it visually

PROS: Seeing Power Consumption per cabinet. Knowing where all network, fiber, & power cables are plugged into to help pinpoint problems. Visual 3D view of cabinets Being able to bulk upload information

CONS: Using classic view to make fiber connections work together Not all models have front and back pictures of them
Monday, November 4, 2019 - 09:28
"Good tool to monitor all equipment easy to use lots of admin/network options"
Mihail Ungureanu - Junior Lab Staff
COMPANY:
Cisco
COMPANY TYPE:
Computer Networking
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Quite fast response from Support Team, always kind and a vast knowledge with lots of step-by-step help guides. Multiple troubleshooting options etc

PROS: Good tool to monitor all equipment, easy to use lots of admin/network options

CONS: needs more bulk update of devices, eg: Change Timezone or Time on all PDU's , or Connect all PDU's to NTP server by a bulk option. etc
Monday, October 14, 2019 - 08:42
"dcTrack and PowerIQ are amazing tools to help you keep track of what's going on"
Markus Hergesell - Infrastructure Engineer
COMPANY:
MetroNom GmbH
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: The possibilities with these tools are almost limitless. I haven't discovered anything we would miss at work yet. You can build custom dashboards, DC rooms in 3D, rack overviews, power- and data-connections and more so that everyone can get an insight without being in the room. For the operation of a data center a DCIM software solution is absolutely necessary. The tasks today are very varied and it is easy to lose track. With dcTrack you can get the overview back. Of course there is a lot of work behind it but you should start with the work. There won't be a 100% solution but if you know what you want and take the first step, you will see that it goes forward.

PROS: The support is great and you always get help and solutions for problems. The insertion of racks, devices, PDUs and connections is possible by bulk import and therefore fast and clear. You can create different roles for each user and assign rights for each user. You can plan very well in advance and then display it virtually as it might look. Work orders can also be created and documented. I have already taken part on a user group meetings where wishes, problems, user questions are answered and solutions are sought. One is kept up to date about new developments and there is user training on demand.

CONS: There aren't really any disadvantages with these tools, just the complexity that exists, let you sometimes ask what you do first and what can waiting for. You should make sure that all users are involved in different tasks.
Monday, October 14, 2019 - 08:39
"Efficiency and optimize software for data center database"
Juan Jimenez - IT Infrastructure & Data Center
COMPANY:
Grifols
COMPANY TYPE:
Pharmaceuticals
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:


PROS: Can easily dispose, manage and modify all the data.

CONS: The dashboard details, it's necessary to be more exact
Wednesday, September 4, 2019 - 09:49
"Easy management of a data center with dcTrack"
Stéphane Royer - Production Engineer
COMPANY:
AG2R La Mondiale
COMPANY TYPE:
Insurance
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: Easy management of a data center with dcTrack

PROS: A lot of capabilities. Visualization in 3 dimensions of datacenter. Workflow for work orders very easy. Integration with PowerIQ.

CONS: Maybe user roles could be more specific.
Tuesday, September 3, 2019 - 08:42
"Easy to setup and use"
Zach Brunetti - Technical Support Engineer
COMPANY:
Broadcom
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:


PROS: Easy to setup and use. Easy to add devices one at a time or discovery wizard.

CONS: The analytics and reports could be cleaner and more powerful. Better exports of them too.
Monday, July 8, 2019 - 15:30
"Everything and more"
John Duino - IT Director
COMPANY:
Oblong Industries, Inc.
COMPANY TYPE:
Computer Software
# OF EMPLOYEES:
51-200 employees
SOFTWARE USAGE:
Free Trial
OVERALL QUALITY:
COMMENTS: We have a lot of PDU's and UPS's distributed around the globe, all with varying firmware and configurations. The need is to bring all those inline easily, and then be able to monitor them. My NMS doesn't have explicit monitoring for our PDU's, so being able to use DCIM and traps makes that a breeze.

PROS: Straight forward and easy to install and begin configuring. Logically arranged and understandable in MOST areas but a quick trip to the documentation has cleared up any confusions.

CONS: It seems very slow to start-up on login, but I don't know why. Being unable to login to a shell and see the system and processes is frustrating at times like that.
Monday, July 8, 2019 - 00:00
"Good software"
Jean-Christophe Fosseprez - DCS Data Center Management Operations
COMPANY:
UCB
COMPANY TYPE:
Chemicals
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:


PROS: Simply to use, integration asset with Xl sheet, vision in 3D.

CONS: The integration of a lot of PDU between DCIM and Power IQ, Ea: Netbotz Rack Monitor from APC integration problem with sensor
Monday, July 1, 2019 - 10:18
"The future might be blinding bright for Sunbird if they play their cards right."
Grzegorz Szylo - Virtual Infrastructure Administrator
COMPANY:
JISC
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
501-1000 employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: We have not achieved production functionality yet but overall great!

PROS: Features, ease of deployment with some reservations to importing assets and setting up a db, overall look and feel, automation, precision and wide scope of functionality.

CONS: The process of getting your existing assets in is quite gruelling if you are not using Service Now as your asset management system. Collating and matching data to dcTracks standards is very challenging for the project team. We are going to use your turn key service to ease the process.
Monday, June 10, 2019 - 10:11
"Both dcTrack and PowerIQ products work well and are easy to use."
John Foiles - Principal Engineer
COMPANY:
United Airlines
COMPANY TYPE:
Transportation/Trucking/Railroad
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: We are using dcTrack for inventory control and space management in our new data center. PowerIQ is monitoring our power strips inside the data hall cabinets. The alerting feature informs us right away when devices require immediate attention.

PROS: The Sunbird products work as advertised. Both dcTrack and PowerIQ products work well and are easy to use. The Sunbird website is easy to navigate with lots of helpful features and quick videos. Keeping the device models/templates up-to-date is an easy process.

CONS: The software has very few drawbacks, but he OS is not a standard Linux environment. It looks like an appliance running CentOS and not supported by our internal Linux team.
Monday, June 10, 2019 - 10:02
"Transparency to the datacenter"
Dirk Schröder - System Engineer
COMPANY:
Wacker Chemie AG
COMPANY TYPE:
Chemicals
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: We had to know how much power our Datacenter is using and we had different PDU's in use. Sunbird helped us to integrate all of them in one software product. So we have everything in one view.

PROS: The software is very powerful. Each release brings new features, that are very usefully. With the new dashboards you have only one look to see if something needs attention. In the meanwhile our Datacenter team knows more about the rooms, climate, power consumption than our facility management. The functionality for reporting is very powerful and can automatically sent them to the persons that need it.

CONS: Because the software is so powerful, there are a lot of things you have to configure. As better it's configured, as better are the results. It take some time to set everything up. We took Sunbird to support us and this have been the right choice for us.
Monday, June 10, 2019 - 09:59
"3D Visualization with Real Time Data"
Chai Dechraj - Technical Support Manager
COMPANY:
Cablecom Networks Co., Ltd.
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
11-50 employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: Easy to monitoring, easy to learn

PROS: 3D Visualization and easy to monitoring

CONS: Automate Workflows and Data Exchange
Tuesday, April 30, 2019 - 13:45
"Highly Useful & Functional Tool"
Ian Masters - Data Centre Analyst
COMPANY:
Muller Dairy
COMPANY TYPE:
Dairy
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:
COMMENTS: Data Centre Facility Reliability & Performance is now being monitored and measured.

PROS: Ease of Setup & Configuration In depth levels of monitoring and customization Excellent new Health Dashboard Tiles

CONS: Limited Reporting Options for financial reports & UPS status.
Tuesday, April 30, 2019 - 13:43
"Great and easy to use. Love them."
Mark Deeb - Data Center Information Technology
COMPANY:
City of Portland
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
201-500 employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:


PROS: Both softwares are great and easy to use. Love them.

CONS: None / all great I didn't find anything that I did not like.

RECOMMENDATIONS: I have been in the information technology sector for the last 30 years and Sunbird have the best customer services and support that I worked with.
Thursday, April 4, 2019 - 09:12
"Excellent Product"
Neil Cotmore - Team Lead
COMPANY:
Kingfisher
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:
COMMENTS: Has enabled a detailed view of assets and power usage

PROS: Intuitive menus, Ease of use, A wealth of information

CONS: Have not come across anything that is negative yet
Friday, February 8, 2019 - 09:09
"Amazing product!"
Joshua Vang - Infrastructure Technician
COMPANY:
ISCorp
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
11-50 employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:


PROS: Very easy to use and straightforward. Customer service representatives were nice and very helpful as well!

CONS: We experienced high volumes of alert notifications, but one of the way we dealt with this was by lowering/raising the thresholds for each sensor.
Friday, January 18, 2019 - 00:00
"We now haven't had an outage in over a decade."
Scott J - Design Engineer
COMPANY:
Withheld
COMPANY TYPE:
Withheld
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
Withheld
OVERALL QUALITY:
COMMENTS: Where we previously feared HVAC failures in the summer and breakers popping after a blade enclosure lights up, we now have eyes on exactly where the levels are for temperature and power. We see real time stats and trends that allow us to manage capacity and future growth as well.

PROS: Detailed granular data that was previously unavailable. The metrics are popular with the suits, and the Minority Report style pregoc info shows me where the hot spots are, where the breakers are inching towards popping, and where one of my CRAC units is starting to slack off. My primary data center used to be something dangerous you'd see William Shattner barely surviving on Star Trek. We now haven't had an outage in over a decade. I've rolled this out to over 50 of our sites, across the US, AUS, MEX, and CAN with plans to hit all the rest of them later. Local IT staff enjoys the new functionality as well - they each support multiple sites, so the ability to relax about power and HVAC is enormously empowering.

CONS: I wish the dashboards offered a few more eye candy charts - but this isn't a dog either. Armchair quarterbacks like eye candy and are impressed easily.
Tuesday, January 8, 2019 - 08:55
"After demonstrations and comparison to 6 other competitors, Sunbird products stood out well above the rest."
Greg Brown - Project Manager
COMPANY:
Delta Dental of Michigan
COMPANY TYPE:
Insurance
# OF EMPLOYEES:
201-500 employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:
COMMENTS: The overall experience has been great. In many implementations with software and other DCIM providers this has by far been the best experience we have had. The support is quick and direct, usually solving issues and answering questions on the first contact and typically in the same day. The team members providing instruction in remote sessions were knowledgeable and took the time to make sure we understood the functionality and how to repeat it. The product is great and fits all of our requirements; where there was not a direct process for an integration with other tools, the Sunbird team was quick to assist. The Sunbird software is easy to use, integrates with other products easily and the GUI is very clean. After demonstrations and comparison to 6 other competitors, Sunbird products stood out well above the rest.

PROS: What we like most about Sunbird's DCIM solution is the integration between dcTracks and PowerIQ along with the great features, detailed user interface and ease of use. The software is setup in a way that is very intuitive to use and just as easy to implement from image to production use. The implementation/proof of concept team was great to work with. The weekly sessions made sure we were able to achieve all our requirements and not only assisted in setting up the software but showed the team how accomplish the tasks on our own so that we could replicate and update our data as needed.

CONS: At this point there is not much that we dislike about the software. It contains all the features and ease of use we expected; and more. We would like an additional feature for integration with server cabinet door locks to see the status; if they were open/closed and who accessed the rack based on badge. The way the integration currently works is to send an alert when triggered but doesn't fully meet what we would like to accomplish.
Monday, January 7, 2019 - 08:59
"It lets me control the power intake and output in my labs."
Michael Gibbs - Critical Power Engineer
COMPANY:
AT&T
COMPANY TYPE:
Telecommunications
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: It lets me control the power intake and output in my labs.

PROS: It lets me get a better view of what my equipment is doing and what I need to change in my power requirements.

CONS: I haven't found anything yet that I don't like.
Friday, November 2, 2018 - 09:23
"Where was Sunbird 15 years ago?"
Hector Tirado - Production Support Engineer
COMPANY:
Lord Abbett
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
501-1000 employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: I love it and customer service is great

PROS: The 3D and how easy it is to load servers on to rack

CONS: I have nothing bad to say about the software
Thursday, November 1, 2018 - 10:09
"If you haven't used a DCIM previously and want to quickly install and use a DCIM and learn how to use it quickly, I recommend this product."
Withheld - Withheld
COMPANY:
Withheld
COMPANY TYPE:
Banking
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: If you haven't used a DCIM previously and want to quickly install and use a DCIM and learn how to use it quickly, I recommend this product.

PROS: First of all it has an impressive easy-to-use 3D user interface. If your knowledge of Datacenter components and operations is good, you can learn its usage in a very short time and define the new hardware models in 15 minutes without waiting for support. With the CSV upload feature, you can save a serious time by organizing updates in Excel that will last longer. End-to-end cable tracking is really successful. With access to the database via ODBC, you can prepare advanced reports and integrate with other applications. Payment is more flexible than other companies. Monthly usage is also possible. Unit prices are public on the web-site.

CONS: Each circuit has to be terminated with an endpoint. This is necessary for you to do the job right, sometimes short-term temporary operations can annoy you.
Wednesday, October 3, 2018 - 08:55
"An awesome toolbox created by awesome people"
Lars Lorscheider - System Administrator
COMPANY:
METRO | NOM
COMPANY TYPE:
Wholesale
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Hard to get started in this tool but when you have the clue it is fantastic. But every manager who decides to have this tool should have in mind that this tool needs people and time to get it started and when it has started you may be need a bit more time to keep it running. We have learned so much concerning our own workflows in our datacenters and in my eyes it works great and I wouldn't change it for another DCIM tool, anyway. It's worth every second and every cent we have spent on it and are still doing.

PROS: The deeper you dive into the dcTrack universe the bigger it seems to grow. If you have internalized your own processes, this tool is indispensable for the administration of your own datacenters and each piece of hardware built-in there.

CONS: Sometime I wish the tool could be cut down to our specific Needs but then we would have to ask ourselves what these needs are. The complexity of the tool, which is of course just an image of reality, sometimes makes it difficult to start with it.
Tuesday, October 2, 2018 - 12:00
"Ease of use"
Andrew Owen - Senior Engineer
COMPANY:
Royal Caribbean Cruise Limited
COMPANY TYPE:
Hospitality
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Overall good

PROS: Ease of use of the software. GUI looks good

CONS: Licensing could be better on the website
Tuesday, October 2, 2018 - 00:00
"With Sunbird DCIM you can conveniently do Data Center Inventory Management."
Isa Ispir - Data Center and Business Continuity Manager
COMPANY:
Ziraat Participation Bank
COMPANY TYPE:
Banking
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:


PROS: With Sunbird DCIM you can conveniently do Data Center Inventory Management. I'm reporting cabinets and servers.

CONS: The licensing model can be a problem because it is cabinet based.
Monday, October 1, 2018 - 17:00
"Easy to Configure, Great Customer Support"
Miguel Saldana - Data Center Technician
COMPANY:
FIS
COMPANY TYPE:
Airlines/Aviation
# OF EMPLOYEES:
1,001-5,000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: We are able to make quick search for our Hardware inventory and the overall costs around it. We are able to Power Manage our Rack as well as to provide the necessary details of our environment to our Financial dept.

PROS: Easy to Configure, Great Customer Support.

CONS: The Map configuration is a little difficult to achieve out of the box
Monday, October 1, 2018 - 00:00
"Lots of features and has a great support team"
Marc Leroueil - Project Manager
COMPANY:
F5
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: Good Support - dcTrack Viable Option for DC Ops

PROS: Lots of features and has a great support team; willing to consider suggested new features; good API

CONS: Somewhat of a steep learning curve; can be a little slow at times with large DC footprints
Monday, October 1, 2018 - 00:00
"Clear layout. Everything can be adjusted individually on the dashboard. You have everything in view."
Withheld - Withheld
COMPANY:
Withheld
COMPANY TYPE:
Retial
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: It is very good for the planning of rooms that are not yet installed. You can make it available for several people to view. It is very flexible.

PROS: The clear layout. Everything can be adjusted individually on the dashboard. You have everything in view.

CONS: I have the possibility to create my own models at the models library and can work with them directly.
Sunday, September 30, 2018 - 00:00
"Very good tool for a small budget."
Witheld - Witheld
COMPANY:
Witheld
COMPANY TYPE:
Hospital & Health Care
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: We are using it to modelise an new Datacenter before implementation

PROS: Number of existing object in the library

CONS: Need some training to fully manage the tool.
Monday, July 30, 2018 - 08:41
"Much better than our former product, Nlyte"
John Robinson - Engineer
COMPANY:
Promedica Health Systems
COMPANY TYPE:
Healthcare
# OF EMPLOYEES:
Withheld
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:


PROS: Customer Support has awesome response time. dcTrack and power IQ are laid out in a logical way and just work.

CONS: Would like to be able to "tweak" and handle more custom configuration, but the out of the box stuff is really pretty good.
Tuesday, July 17, 2018 - 08:19
"Can be completely customised to suit your needs"
Andrew Curtis - Senior Engineer, Data Centre Operations
COMPANY:
Paddy Power Betfair
COMPANY TYPE:
Entertainment
# OF EMPLOYEES:
N/A
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: Very easy to use.

PROS: Any part of it can be completely customised to suit your needs, especially aspects such as the Dashboards in both dcTrack and PowerIQ. This provides us with great levels of detail and monitoring of our Data Centres.

CONS: We had certain "Workarounds" in place, in particular cabling between devices, compared to our original DCIM tool. But as mentioned above, Sunbird Support are very helpful. If you need something changed, then a Feature Request can be raised so Sunbird can look at adapting the tool.
Tuesday, July 17, 2018 - 07:41
"I'm excited to get to work everyday because I know I'm going to be working with dcTrack!"
Dennis Hayslip - Project Manager
COMPANY:
Lockheed Martin
COMPANY TYPE:
Defense & Space
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: The capability to utilize a single database to not only manage our data center racked assets but to also integrate with our incident and change management tool.

PROS: The support from Sunbird is beyond excellent. They're very quick to respond to inquiries and are always willing to provide whatever help we need. The 3D visualization is awesome and uploading asset details is easy. I especially like the custom fields feature because I can add data unique to our data center.

RECOMMENDATIONS: Would like the capability to create drop-down select lists that auto-fill additional/relative fields such as Systems Administrator name and the contact information (email, desk/cell phone and manager details).
Tuesday, July 17, 2018 - 07:35
"Great tool for place and power planning, documentation of assets, data and power connections"
Rob Hansen - Engineer II Data Center Infrastructure Systems
COMPANY:
Comcast
COMPANY TYPE:
Telecommunications
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Use it daily to document Data Center Power. Previously used it to document Data Center cabinets, assets, data and power connections, structured cabling. It is our source of truth for what's in the Data Centers and monitoring tool for temperature issues

PROS: dcTrack is easy to use in that setting it up to model a data center follows the physical process of actually setting up a data center. Using it to maintain documentation of assets' placement, data and power connections is easy and logical. It also provides for great monitoring of power utilization and temperature/humidity with its integration with Power IQ. And the customer support is excellent! You are treated like a partner.

CONS: dcTrack is mostly web-based but part of the functionality remains in an application called Classic View. This functionality is being migrated piece by piece, and a lot of it is accessible now from the web client. We look forward to the day when we no longer need to use Classic View as it is quite slow and it cannot be re-sized to see all of it at once without scrolling.
Monday, July 16, 2018 - 08:20
"Your do it all DCIM tool"
Witheld - Witheld
COMPANY:
Witheld
COMPANY TYPE:
Financial Services
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: Utilizing Sunbird's DCIM Tool dcTrack has made me more efficient at my job and helping the teams that use it work more efficiently as well. dcTrack has become our Gold Copy so to speak with regard to tracking our assets. It helps the Operations team find devices quickly, without having to look in multiple places for where assets should be. Sunbird has created a do it all tool that works, it does what it says it will do and the level of support you get with it is first rate. I can use my DCIM tool to help keep track of network ports, and empty cabinet space and run power reports.... the uses and possibilities are endless.

PROS: The Visualization of my datacenter floor. I find myself in it all day going cabinet to cabinet. This portion of the tool gives you 3d CAD rendering of your datacenter that you can quickly click on a cabinet and take you to the device you are looking for. This feature also is very useful is seeing cabinet temps, power usage when paired with smart PDU's, and one of my all time favorite features in this Visualization feature is the ability to measure out cable. You can click on measure in the menu and then click a point on your datacenter map then trace out where your cable will run and go point to point. It gives you an accurate distance so you know which cable lengths you will be using. Just one of the many various useful elements of dcTrack.

CONS: I do not have many issues or complaints with regard to dcTrack. The issues I do come across tend to be buggy new release issues that once called into the Sunbird Support Team, it's handled and rectified quickly. For example there was an issue with having to load up Adobe Flash when opening a certain tab in the software. The issue was isolated to this one tab and only when using Chrome did it come up. The Sunbird team was quick to correct this and on the next software update release, it was addressed.
Monday, July 16, 2018 - 08:14
"The software is easy to use"
Herzel Karilkar - Technical Support
COMPANY:
Alexander Schneider
COMPANY TYPE:
Computer Software
# OF EMPLOYEES:
51-200 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:


PROS: The software is easy to use. The information is accessible and clear. Minimal mouse clicks. Detailed reports. Software that is improved with each update.

CONS: Almost nothing. Disadvantages corrected in new releases.
Monday, July 16, 2018 - 08:03
"Excellent overview, timely warning, optimal reports - and all with little effort!"
Fritz Renner - CEO
COMPANY:
dcimap Data Center Consulting GmbH
COMPANY TYPE:
IT Consulting
# OF EMPLOYEES:
1-10
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Excellent overview, timely warning, optimal reports - and all with little effort!

PROS: All in all a convincing offer. The product, licensing model, price, service, etc. convince in comparison with other solutions.

RECOMMENDATIONS: In the case of dcTrack, the licensing model for PCs should be extended in order to be able to map office units (PC, Printer, etc.) with the software beyond the data center (Racks/Cabinets).
Monday, July 16, 2018 - 07:54
"Huge difference from spreadsheets to dcTrack"
Brian Jensen - Datacenter Coordinator
COMPANY:
DSV
COMPANY TYPE:
Transport Services
# OF EMPLOYEES:
45,000+
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: We have been in full control of all our datacenters worldwide.

PROS: The easy way to build our datacenters into dcTrack and the huge difference from spreadsheets to dcTrack. Provides a quick overview as well as being able to produce reports to several departments.

CONS: Models library could be more correct and updated more often not only once a month. More pics to the 3D view.
Monday, July 16, 2018 - 06:47
"Setup was a breeze out of the box"
Joseph Byerly - ESA
COMPANY:
NOAA Storm Prediction Center
COMPANY TYPE:
Government Administration
# OF EMPLOYEES:
11-50 employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:
COMMENTS: The product is extremely useful when trying to determine overall facility power consumption. Being a High Impact FISMA IT system we are required to have automated mechanisms in place for all aspects of the system to include infrastructure. The power requirement has been satisfied.

PROS: I've found it very easy to configure and use. Setup was a breeze out of the box and any local shortcomings were easily rectified by tech support.

CONS: Reporting capabilities are somewhat limited.

RECOMMENDATIONS: I had trouble initially setting up the reports and would have liked the output to be a little more granular.
Sunday, July 15, 2018 - 11:31
"Really easy to enter and collect data"
Withheld - Withheld
COMPANY:
Withheld
COMPANY TYPE:
Withheld
# OF EMPLOYEES:
N/A
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:


PROS: The possibility to import many devices, connections, racks and power connections via bulk import. The spatial representation, the details at the rack view and the possibility to look at every single device.

CONS: If you have created a device provisionally which belongs to the group Network and you later select the right device and it belongs to the group Standard device, you cannot simply change it. So if you have a device from the network group you can only exchange it for another device from the network group.
Sunday, July 15, 2018 - 11:30
"The Sunbird team jumped through hoops at our every request."
Witheld - Witheld
COMPANY:
Witheld
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
N/A
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:


PROS: Ease of use and navigation within the tool. The screens flow with all the information needed to perform any task.

CONS: N/A - haven't found anything bad within the tool
Sunday, July 15, 2018 - 10:30
"Simple and intuitive"
Bruce Hastings - Data Center Operations Manager
COMPANY:
MathWorks
COMPANY TYPE:
Computer Software
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:


PROS: Ease of workflow. Simple and intuitive and my team has been able to quickly pickup the process of using it with little direction. We appreciate Sunbird taking responsibility for maintaining a catalog of assets. We love the 3D visualization aspect and that we can spin the cabinet around and isolate cabinets.

CONS: The visualization maps are really rough to look at and often look like a high school drafting project from the 80's. I can create beautiful looking maps in Visio but importing them from Visio to a cad file, then importing them into dcTrack looks like garbage. Even using straight cad files could use improvement.
Sunday, July 15, 2018 - 10:28
"Easy to use"
Arnaud Giraud - Datacenter Project Manager
COMPANY:
Witheld
COMPANY TYPE:
Telecommunications
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:


PROS: The best of this software is the dashboard, that you can see all the information about your business in real time and you can personalize it!

CONS: If you don't receive any official learning about the software it's long to know all the things about the software.
Sunday, July 15, 2018 - 10:26
"Easy to handle, intuitive, good monitoring"
Georg Wabbel - Datacenter Management
COMPANY:
Daimler AG
COMPANY TYPE:
Automotive
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:


PROS: Easy to handle, intuitive, good monitoring

CONS: Some data in monitoring cannot be used for a report. Graphics in reports for management are missing or are only possible via detours
Sunday, July 15, 2018 - 10:15
"Good product"
Olivier Longueval - Witheld
COMPANY:
AG2R La Mondiale
COMPANY TYPE:
Insurance
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:


PROS: DcTrack integrates a very useful worflow for proximity gestures especially for outsourced Datacenter managed by an external stakeholder

CONS: The creation of the models is tedious especially for the placement of the ports
Sunday, July 15, 2018 - 10:09
"I like the fact that it can be as high-level, or granulated as you like."
Witheld - Witheld
COMPANY:
Witheld
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:


PROS: I like the fact that it can be as high-level, or granulated as you like. I initially started with "where are my racks and what's in them" usage, easily generating 3-d visuals, and exporting .csv and .pdf reports. Using the built-in import and export tools, I've been able to add entries for power whips (and associate them with racks), and populate chassis with individual blades. Next steps will be to update network information for devices, again, with the easy import tools.

CONS: The models library sometimes lacks the specific Make, Model, etc. of a device I'm adding, so I'll have to use a similar one, or define a generic one. Sunbird has a mechanism to submit model addition requests.

RECOMMENDATIONS: As a remote datacenter manager, it is invaluable to have a visual readout of our assets, and easily be able to determine and display capacity. As a Shared Services provider, we can easily demonstrate to existing customers where their racks are located, how populated they are, etc. This is also useful in sales initiatives; having a 3-D graph of racks with available capacity (one of the vendor-provided reports) makes the salesman's job easier.
Sunday, July 15, 2018 - 09:59
"Sunbird Software Serves Us Well"
Witheld - Witheld
COMPANY:
Witheld
COMPANY TYPE:
Airlines/Aviation
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:


PROS: The software functions as expected. Any product issues reported are responded to quickly. Technical support personnel know the product and are professional in their correspondence. They follow up to ensure we are satisfied with the fixes. The products are easy to use and the tutorials are outstanding.

CONS: As far as what I like the least about the software, I would be hard pressed to find something of significance.
Sunday, July 15, 2018 - 07:46
"Well developed infrastructure management tool!"
Withheld - Withheld
COMPANY:
Withheld
COMPANY TYPE:
Withheld
# OF EMPLOYEES:
11-50
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:


PROS: Very powerful tool for analytics and device management. We love using it to track power consumption per device and temperature/humidity in our data centers.

CONS: It took a while to get it configured and working the way we wanted it, but Sunbird was there to help us every step of the way and make sure we got the most out of their product.
Saturday, July 14, 2018 - 12:08
"It is easy to deploy"
Witheld - Witheld
COMPANY:
Witheld
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
11-50 employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: It is easy to deploy

PROS: Without reading user manual, I was able to build the database quickly. Easy to use. The pre-configured dashboards are useful and it is good to start using the software very quickly.
Thursday, July 6, 2017 - 06:54
"Easy to use and easy to read"
Jason Stallings - Data Center Technician
COMPANY:
Nu Skin
COMPANY TYPE:
Retail
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:
COMMENTS: Sunbird DCIM software is easy to use and easy to read. I have been able to easily keep an eye on all power, temperature, and humidity statuses for all my hardware locations. I have about 300 units that monitor areas all over the city.

PROS: I like the web interface most of all. It is very easy to use and it displays the data in a clear manner. The web interface allows for quick manipulation of data and dashboards.

CONS: The look of the web page is a little old school. It does not compromise any of the data, however, I would like to see something a little more trendy. This and several Java issues have been slightly disappointing.
Thursday, July 6, 2017 - 06:42
"Produces great reports"
Gregory Levin - Systems Engineer
COMPANY:
US Capitol Police
COMPANY TYPE:
Computer Hardware
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Six years of work with dcTrack & Power IQ. 24x7 managing both our data centers.

PROS: Receive on-time power, connectivity, humidity, and water alarms. Produces great reports.

CONS: dcTrack Classic View can't open a full screen view.

RECOMMENDATIONS: It could be great to have a full vision of the dcTrack configuration.
Wednesday, July 5, 2017 - 17:28
"See overall health of the data center in one page"
Mike Sahlin - IT Specialist Network Operations
COMPANY:
Hennepin County IT
COMPANY TYPE:
Government Administration
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Easy to get reports and see overall health of the data center in one page. Get the ease of knowing how our data center is running at a glance. Can keep track of assets throughout the organization without having to physically go to each asset.

PROS: Can set up and change settings easily without a lot of going back and forth through screens, which I had to do with other DCIM tools. Easy to navigate for the end user without needing a lot of training.

CONS: Depending on the manufacturer of an add on device, I needed to purchase another interface to allow this to read the power.
Wednesday, July 5, 2017 - 17:18
"Great software, excellent support team!"
Antonio Paliferro - Data Center Manager
COMPANY:
CDK Global
COMPANY TYPE:
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Great software, excellent support team!

PROS: Ease of use, every new version is better than the last. Support team help is great. The functionality between my devices (PDUs, CRAC units, temperature sensors) is outstanding.
Wednesday, July 5, 2017 - 17:10
"Sunbird DCIM products are user friendly and very scalable"
Tony Ferello - Data Center Manager
COMPANY:
Dow Jones
COMPANY TYPE:
Newspapers
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: We were able to do precise monthly charge-backs to clients for colocation services which was crucial to the client agreement. We have nice historical views of power usage as well for all our sites using intelligent rack PDUs and we even connected the DCIM to our power and cooling infrastructure for alert monitoring benefits. Sunbird DCIM products are user friendly and very scalable for large or small datacenter deployments!

PROS: Pricing was clear cut and scaled easily with license packs as needed. The tools are very intuitive and user friendly. We were up and running, tracking power in a few days.

CONS: Don't have many cons. We've used the product for a few years now and it's a stable and reliable tool for our datacenter management team.
Wednesday, July 5, 2017 - 17:00
"Deploying devices is so much easier to perform"
Dave DeFrancisco - Deployment Engineer
COMPANY:
Comcast
COMPANY TYPE:
Entertainment
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Deploying devices is so much easier to perform with 100% accuracy. It organizes and centralizes information and it greatly aids in MACD.

PROS: The many visualizations such as device, cabinet and floor plan (including 3D) are quite valuable to me. With the cabinet views, I can "see" the best areas to place equipment within a cabinet without the need to be physically on site. Device views allow me to "show" installers where exactly the various device ports are located so they connect data cables correctly. The floor plan allows me to estimate distances so I can order cables of proper length. All of these views are invaluable to me since I support remote data centers.

CONS: That I still need to access Classic View to perform some functions.

RECOMMENDATIONS: To be able to access data panel port information from the GUI is great and I cannot wait for functions like Lists and Connectors to be moved there too.
Wednesday, July 13, 2016 - 10:35
"PowerIQ DCIM - the foundation of any top tier data center”
Scott Jeppsen - Withheld
COMPANY:
Withheld
COMPANY TYPE:
Agriculture
# OF EMPLOYEES:
5001-10000 Employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: PowerIQ from Sunbird (formerly Raritan) has become a staple in our Data Center Management. We depend on it daily. We've been using this powerhouse for about a decade now with zero regrets. Unmatched features from the most innovative hardware/software company I've had the pleasure of dealing with will help you rest easy while your data center purrs like a happy cat.

PROS: It started off ahead of the pack, and it's stayed there with consistent updates from (wait for it) FEEDBACK FROM USERS. I love that. It's not a shiny ball that turns out to be an empty shell once you buy it. This stuff works.

CONS: The initial setup can be daunting, but this isn't 1990 anymore and we aren't rookies. Read the manual and install the product like a boss.
Tuesday, June 21, 2016 - 18:38
“My experience from the cradle has been top notch and unbelievable.”
Brian Jackson - Power Infrastructure Project Manager
COMPANY:
Department of State
COMPANY TYPE:
Government Agencies
# OF EMPLOYEES:
10000+ Employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: My experience from the cradle has been top notch and unbelievable. I started my relationship from Raritan and continue through Sunbird.

PROS: Very customized, robust, detailed, and user friendly.

CONS: I have none at this time, it just keeps getting better.

RECOMMENDATIONS: None at this time.
Monday, June 20, 2016 - 16:41
"Built-in models library is very helpful and has saved us a bunch of time."
Tyler Kauffman - Systems Administrator
COMPANY:
The Pennsylvania State University
COMPANY TYPE:
Education
# OF EMPLOYEES:
10000+ Employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:
COMMENTS: My overall experience has been good. I like the direction the software is heading by moving more features and functionality to the web client and away from classic view. I really like sort and filter functionality as well as the import / export feature that can be used with Microsoft Excel. A built-in models library is very helpful and has saved us a bunch of time.

PROS: Import / export functionality along with the sort and filter. When setting up the power infrastructure, I like that it is a physical representation of the plugs to outlet in that a L22-30P needs to be plugged into an L22-30R and that the software understands that a different plug or receptacle wouldn't physically plug in. There are numerous checks and balances like this that are helpful.

CONS: The separation of features between the web client and classic view. It can also be confusing to understand what features are in PowerIQ opposed to DcTrack. Making them better integrated would be helpful. It would be nice if the models library updates were more proactive vs reactive. For example, when Dell released their Rx30 lineup, it would be nice to have the R330, R430, R530, etc.. automatically added without having to put in a request since Dell is such a big player in this field. I understand it can't be done for every make / model but for the big manufacturers core lineup that would help. Software doesn't natively work with Chrome, the use of extensions doesn't always work properly.

RECOMMENDATIONS: Would be a nice feature if you could use variables when using the sort and filter feature, such as R*30 if I wanted a list of all devices matching R330, R430, R530. Would like to add an additional color or two to the floor maps such as orange to allow for us to represent different health states. Green, yellow, and red doesn't allow us to customize our logic on the back end well enough.
Monday, June 20, 2016 - 14:39
“Great DCIM Tool”
John Vasel - Director of Professional Services
COMPANY:
Pinebreeze Technologies
COMPANY TYPE:
Software / Technology
# OF EMPLOYEES:
11-50 Employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: I am an implementation partner for Sunbird. I love working with their product. They make it very easy to load data from spreadsheets and quickly stand up an instance of the tool with the client's data.

PROS: Installs very clean. The OS and database are all packaged and installed as a VM. The developers listen to your feedback and are constantly updating the software. I have always received great support from their staff.
Friday, June 17, 2016 - 16:44
“A true partner in Sunbird”
Joseph Keena - Data Center Manager
COMPANY:
UF Health
COMPANY TYPE:
Healthcare / Human Services
# OF EMPLOYEES:
10000+ Employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: We have found a true partner with the team at Sunbird. They are there to listen, investigate, and offer advice and solutions to any questions we have. The product is flexible enough to adapt to what you need it to do while offering a solid structure to build on.

PROS: Sunbird listens to all of there customers and then plans and implements the feature requests that provide the most improvement in a timely manner. The support team is attentive and works to both understand the underlining issue and providing work around and long term solution.

CONS: The team is still working to eliminate the thick client. It isn't hard to use the thick client, but a little inconvenient to have to switch between thin and think. However you don't have to use it too often.

RECOMMENDATIONS: The software has performed the way we needed it has grown with us. The whole team continues to work strongly everyday to listen to their customers and improve their product and support.
Friday, June 17, 2016 - 15:50
“The software support has been awesome...”
Justin Erdmann - Deployment Engineer
COMPANY:
Comcast
COMPANY TYPE:
Telecommunications
# OF EMPLOYEES:
10000+ Employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: DC Track has been an interesting Journey, Starting out some of the features that were discussed in the first demonstration did not seem to work as advertised but over time the software support has been awesome and the tool is coming a long way. It now can do a lot of the tasks that I need it too.

PROS: DC Track makes it very easy to search a lot of different ways and does not allow the typical typos or duplicates that you get when using Excel. It has not been 100% but light years better than Excel

CONS: The time it takes to use the tool as a stand alone software. A lot of guys are still using Excel and importing into the tool. This makes common input errors a norm.

RECOMMENDATIONS: As the tool develops adding in more logic that will decrease the time to build in the tool will help us greatly. A lot of these issues were covered in the Denver conference on June 16th. I look forward to seeing the new developments that come out of that working session. I did have 4 stars on the ease of use and for some reason it dropped to 2 and will not let me change it!
Friday, June 17, 2016 - 15:45
“Powerful combo - dcTrack/PowerIQ”
Alan Lash - VP
COMPANY:
D.E. Shaw & Co.
COMPANY TYPE:
Banking & Mortgage
# OF EMPLOYEES:
1001-5000 Employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: We implemented dcTrack and PowerIQ a few years back. The team at Raritan/Sunbird has always been responsive to our suggestions and concerns. The tools have met our needs.

PROS: We like the ability within PowerIQ to control our vendor agnostic managed rack power strips.
Friday, June 17, 2016 - 14:43
“It has helped our facilities staff immensely...”
Tanner Witt - NOC Technician
COMPANY:
Midco
COMPANY TYPE:
Telecommunications
# OF EMPLOYEES:
1001-5000 Employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:
COMMENTS: We were tracking all of our PDUs through spread sheets and monitoring ping through solarwinds before coming across this product. It has helped our facilities staff immensely with monitoring power usage throughout all of our sites.

PROS: I really like the Data Center tab where i can expand down and see what equipment and pdus are located in each rack.

CONS: When setting the display to PDU name it hides the IP address of the PDU and vice versa. It was apparently a security concern for some companies, but a pain for us.
Friday, June 17, 2016 - 12:51
“Outstanding Customer Service and Overall Technical Support for NIST!”
Peter Fosella - Technical Lead
COMPANY:
NIST
COMPANY TYPE:
Government Agencies
# OF EMPLOYEES:
5001-10000 Employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Here at NIST we have had multiple support tickets open for various issues. Each one was handled by your staff with the utmost professionalism and courtesy. All issues have been resolved in a timely manner. I would highly recommend your services/products to anyone. Thanks so much for your continued support.
Friday, June 17, 2016 - 12:47
“All of our PDUs in a single screen.”
John Carroll - Senior Systems Administrator
COMPANY:
GovDelivery, Inc.
COMPANY TYPE:
Software / Technology
# OF EMPLOYEES:
201-500 Employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: I inherited this product from a colleague that has left the company, so I am not sure of the capabilities of the software, and if we can integrate it with our other data center products, both from Raritan as well as APC.

PROS: The ability to see all of our PDUs in a single screen.

CONS: It doesn't do an automatic log in to the PDU when I click the link for the PDU. It would be nice if it stored the log in information and logged me in automatically.
Friday, June 17, 2016 - 11:48
“Hard to imagine business without Power IQ”
Brian Rients - Technical Facilities Manager
COMPANY:
Midco
COMPANY TYPE:
Telecommunications
# OF EMPLOYEES:
201-500 Employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: Being responsible for 100+ sites, the level of visibility Power IQ provides is extremely valuable. Prior to using this product, we did not have this in a centralized platform. There have been numerous success stories since deploying Power IQ and we are pleased with the continual development this product is receiving. The product is evolving into many of the features we have a roadmap for integrating so it is definately product that justifies the investment.

PROS: Having all the information for all our locations centrally located has helped greatly. The ability to power cycle an entire device that is dual power corded has helped as well.

CONS: The floor plans in the dashboard view take a long time to load. With all the sites and having them on a slideshow, not always is the floorplan populated prior to switching to a different view.

"dcTrack helps bring order to the complex maze of data center infrastructures. When you have a dynamic and complex environment with many moving parts and interdependencies, you look for solutions to help make it easier to manage. Sunbird's dcTrack does that by providing us with an easy way to get accurate information on our infrastructures. Because dcTrack covers the entire lifecycle of an asset — from the point it is placed in the rack to when it is moved — it captures all the key information necessary to support asset, capacity and change management in a data center. As a result, it enables us to quickly allocate space for new servers, manage power and network connectivity, issue work orders and provides capacity planning across all British Airways data centers."

Keith Bott, Service Manager Equipment & Facilities

"With dcTrack we have an up-to-minute picture of capacities in all our data centers in terms of power, space, networking and cooling. As a result, we are able to track our data center capacity more accurately and assess our infrastructure needs for the future. Before we deployed dcTrack, it would mean a trip out onto the data center floor to confirm or deny that a server is in a certain location. Now, we can just pull up the asset information on the dcTrack screen and see that server X is located in this rack, in this U; or see that it is no longer a physical server, but is now a virtual server. Accurate asset records have given us a 50 percent gain in efficiency in terms of locating an asset's physical location within the data centers. dcTrack leads us through each step of the process to fulfill a new server request. Once the IT equipment gets delivered to us, we then go do the physical racking, connecting, labeling -- and then come back and close out the request in dcTrack, which notifies LANDesk that the equipment is ready to go. This process makes it easier to make adds and changes, and improves the accuracy of our asset inventory."

Joseph Keena, Manager of Data Center Operations

"We use Power IQ to generate monthly energy-trend reports that provide customers with actual usage levels by server and IT device….it enables us to provide our customers the ability to run their own reports and to securely power cycle their equipment via a Web interface. Our customers [are] able to take a more active role in managing their servers and their energy utilization."

Dustin Phillips, Co-Location Operations

"There is a need to increase efficiency through technology...data center infrastructure management tools like dcTrack help you with power management, capacity planning and change management. System monitoring tools help you track the health of the network."

Tan Choon Huat, Manager of Regional Data Center Facilities

“After our “Proof of Concept” of Sunbird, we found this tool extremely flexible and easy to use. Any part of it can be completely customized to suit your needs, especially aspects such as the dashboards in both dcTrack and PowerIQ. This provides us with great levels of detail and monitoring of our data centers.”

Andrew Curtis, Senior Engineer, Paddy Power Betfair

“Deploying devices is so much easier to perform with 100% accuracy. The many visualizations such as device, cabinet, and floor plan (including 3D) are quite valuable to me.”

Dave DeFrancisco, Deployment Engineer, Comcast

“The Sunbird products work as advertised. Both dcTrack and PowerIQ products work well and are easy to use. The Sunbird website is easy to navigate with lots of helpful features and quick videos. Keeping the device models/templates up-to-date is an easy process.”

John Foiles, Principal Engineer, United Airlines

“Sunbird Software DCIM… is our eyes into our remote colocation facilities. It replaces all of our spreadsheets for tracking assets. The new dashboard provides an accurate bird’s-eye view of capacity and health and lets us easily drill down to details. The DCIM-generated reports on capacity and assets have been invaluable for managing assets and resources and save us hours of effort each week.”

Laura Mechler, Manager, Global Hosting Resources, John Wiley & Sons, Inc.

“Because dcTrack covers the entire lifecycle of an asset—from the point it is placed in the rack to when it is moved—it captures all the key information necessary to support asset, capacity, and change management in a data center.”

Keith Bott, Service Manager, Equipment and Facilities, British Airways

"The largest improvement that I see is being able to monitor power usage in our lab and making sure that our PDUs don’t get overloaded. We’ve gone through a few retirement phases and we can track that with the graphs in PIQ — we see the power usage going down. Being able to see the temperature throughout our lab is also pivotal."

Kiel Anderson, Senior Lab Network Engineer - F5

“I’ve been in the information technology sector for the last 30 years and Sunbird has the best customer services and support that I’ve worked with.”

Mark Deeb, Data Center Information Technology, City of Portland

“The support from Sunbird is beyond excellent. They’re very quick to respond to inquiries and are always willing to provide whatever help we need.”

Dennis Hayslip, Project Manager, Lockheed Martin

“The customer support is excellent! You are treated like a partner.”

Rob Hansen, Engineer II Data Center Infrastructure Systems, Comcast

“Each [support ticket] was handled… with the utmost professionalism and courtesy. All issues have been resolved in a timely manner. I would highly recommend your services/products to anyone.”

Peter Fosella, Technical Lead, NIST

Our Measure of Success is our Customers’ Success

Knowing you have choices in choosing your DCIM provider, we work extra-hard to ensure that your end-to-end experience with us tops them all. When asked why they chose us, customers often tell us “You listened to me,” “You gave me the best service,” and “You did as I asked.” At Sunbird, our customers are our partners. Your valuable feedback enables us to build high-value solutions to solve real data center problems.

We work hard to ensure your success with client success managers, detailed statement of works, checklists to make sure everything is done right, post implementation walk-throughs, free online training, customer user groups, and customer feedback on new product design.

It’s the culmination of all these things that add up to make a great customer experience and long term partnership, with NO surprises. We know our success is dependent on your success.

What other vendor can say that they call you after sign-off to ensure you are getting the most value from your DCIM? Sunbird can, just ask our customers.