Privacy Statement

This privacy notice discloses the privacy practices for Sunbird Software and for its website, It will notify you of the following:

·         What personally identifiable information is collected from you, how it is used and with whom it may be shared.
·         What choices are available to you regarding the use of your data.
·         The security procedures in place to protect the misuse of your information.
·         How you can correct any inaccuracies in the information.

Collection of Personal Information

You may choose to give us personal information directly in a variety of situations. For example, you may want to give us your name and contact information to communicate with you, to order a product, to register for maintenance services, to obtain a white paper or other literature, or to do business with us if you are a supplier or a business partner. You may also share a description of your education and work experience in connection with a job opening at Sunbird for which you wish to be considered. If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes.

We may also collect information relating to your use of our Website through the use of various technologies. For example, when you visit our Website, we may log certain information that your browser sends us, such as your IP address, browser type and language, access time, and referring Website addresses, and we may collect information about the pages you view within our sites and other actions you take while visiting us. In addition, when providing installation or maintenance services, we may have access to or copy the database used by our products.  While it is not our intention to have personal information in the databases used by our products, it is possible for our customers to store some personal information in the database records.

From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. When we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it.

Use of Personal Information

The following paragraphs describe in more detail how Sunbird may use your personal information.

Fulfilling your Transaction Request

If you request something from Sunbird, for example, a product or service, a callback, or specific marketing materials, we will use the information you provide to fulfill your request.  If we have a business relationship with a partner under which the partner is involved in fulfillment, we may provide your information to our partner as necessary to satisfy your request.

When a customer pays for products or services, we collect contact and payment data which is used in processing the payment.

Sunbird Products enable you to interface with, purchase, subscribe to or use other products and online services from third parties with different privacy practices, and those other products and online services will be governed by their respective privacy statements and policies.

Personalizing your Experience on our Websites

We may use information we collect about you to provide you with a personalized experience on our Websites, such as providing you with content in which you may be interested and making navigation on our sites easier.

Providing Support

We may use your personal information to support products or services you have obtained from us, such as notifying you of a product update or fix.  When a customer engages with a Sunbird technical support professional, we collect the customer’s name and contact data, information about the customer’s organization, and any relevant system and usage data or error reports.  This information is used to diagnose and resolve problems and to communicate with the customer as needed to support the troubleshooting effort.,

In the course of providing installation services or technical support to you, we may sometimes have incidental access to data that is located on your system. This data may contain personal information.  We will never copy or otherwise retain any such data whether or not it contains personal information with two exceptions.  First, it may be necessary in trouble shooting an issue to recreate it in a laboratory environment.  This requires loading a copy of the database used by your software installation onto the laboratory machines.  This data is deleted from Sunbird’s machines as soon as the trouble shooting using it is completed.  Second, we have created a test environment for new release quality assurance using databases provided to us by customers with their permission and assurances that the database copied had no personal information.


The information you provide to Sunbird, as well as the information we have collected about you indirectly, may be used by Sunbird for marketing purposes. Before we do so, however, we will offer you the opportunity to choose whether or not to have your information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you may receive, by indicating so when we call you, or by contacting us directly, including by visiting our opt-out page.


In connection with a job application or inquiry, whether advertised on a Sunbird Website or otherwise, you may provide us with information about yourself, such as a resume. We may use this information in order to address your inquiry or consider you for employment purposes.  It will not be used for any other purpose.  Unless you tell us not to do so, we may keep the information for future consideration. 

Protect the Rights and Property of Sunbird and Others

We reserve the right to use or share your information to protect the rights or property of Sunbird, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we may disclose your personal information as required by law or to comply with a judicial proceeding, court order, or legal process.

Information for Business Partners

If you represent a Sunbird business partner, you may visit Sunbird Websites intended specifically for Sunbird business partners. We may use information provided on that site to administer and develop our business relationship with you, the business partner you represent, and Sunbird business partners generally. For instance, this may involve using your information to send you details of Sunbird business partner programs. It may also include sharing certain information with Sunbird customers or prospects. In connection with a particular transaction or program, we may also contact you for market research purposes or in connection with evaluating customer satisfaction.

Information for Suppliers

If you represent a Sunbird supplier, you may visit Sunbird Websites intended specifically for use by Sunbird suppliers. We may use the information provided on that site in connection with entering into or performing a transaction with you. It may also be used to administer and develop our relationship with you, the supplier you represent, and other Sunbird suppliers generally.

Sharing of Personal Information and International Transfers

Sunbird is a global organization with business processes, management structures and technical systems that cross borders. As such, we may share information about you within Sunbird and transfer it to countries in the world where we do business in connection with the uses identified above and in accordance with this Privacy Statement. Our Privacy Statement and our practices are designed to provide a globally consistent level of protection for personal information all over the world. This means that even in countries whose laws provide for less protection for your information, Sunbird will still handle your information in the manner described here.

From time to time, we may disclose information that identifies you at an individual level and which we collected on our Websites to other non-Sunbird entities such as our business partners. Except as described in this Privacy Statement, we will only do so with your prior consent. It is Sunbird's practice to require such entities to handle information in a manner consistent with Sunbird's policies.

We do not sell or lease personal information to any non-Sunbird entities.

When transferring your information outside of the country of collection for the purposes identified above, Sunbird complies with applicable law. For data originating from a European Union member state, Sunbird uses a variety of data transfer mechanisms (including standard contractual clauses) for this purpose.

Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your information to protect the rights or property of Sunbird, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected

Information Security and Accuracy

We intend to protect your personal information and to maintain its accuracy. Sunbird implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure.  While information is shared within Sunbird, we use secure files, passwords and firewalls to ensure that the information is accessible only to those who have a need to know it for the uses described above.  For example, information obtained in the recruitment process is only made available to Sunbird’s Human Resources personnel and the persons responsible for the positions the applicant is being considered for.

We require that our suppliers and business partners also protect personal information from unauthorized access, use and disclosure.



We will retain information that you provide to us in connection with a business relationship or potential business relationship between your company and Sunbird (“registration information”) for as long as your account is active or as needed to provide you services. If you wish to request that we no longer use your registration information to provide you services, contact us as described below.  We will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


Cookies, Web Beacons and Other Technologies

As mentioned above, we collect information from your visits to our Websites to help us personalize your experience and tailor our interactions with you. We may do so through the use of various technologies, including scripts, tags, Local Shared Objects (Flash cookies), Local Storage (HTML5) beacons, and one called "cookies". A cookie is a piece of data that a Website can send to your browser, which may then be stored on your computer as a tag that identifies your computer. While cookies are often only used to measure Website usage (such as number of visitors and duration of visit) and effectiveness (such as topics visitors are most interested in) and to allow for ease of navigation or use and, as such, are not associated with any personal information, they are also used at times to personalize a known visitor's experience to a Website by being associated with profile information or user preferences.

Over time this information provides valuable insight to help improve the user experience.

Cookies are typically categorized as "session" cookies or "persistent" cookies. Session cookies help you navigate through the Website efficiently, keeping track of your progression from page to page so that you are not asked for information you have already provided during the current visit. Session cookies are stored in temporary memory and erased when the web browser is closed. Persistent cookies, on the other hand, store user preferences for current and successive visits. They are written on your device's hard disk, and are still valid when you restart your browser. We use persistent cookies, for example, to record your choice of language and country location.

While Sunbird Websites at this time do not recognize automated browser signals regarding tracking mechanisms, such as "do not track" instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies though your web browser. Look under the heading "Tools" (or similar heading) in your particular browser for information about controlling cookies. You can set your browser in most instances to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. You can also generally set your browser to turn off cookies. Since cookies allow you to take advantage of some of our Websites' features, we recommend that you leave them turned on. If you block, turn off or otherwise reject our cookies, some Web pages may not display properly or you will not be able, for instance, to use any Website services that require you to sign in. Some Sunbird Websites may also use Web beacon or other technologies to better tailor those sites to provide better customer service. These technologies may be in use on a number of pages across Sunbird's Websites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our business partners. These Web beacons usually work in conjunction with cookies. If you don't want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies. If you turn off cookies, Web beacon and other technologies will still detect visits to these pages; however, they will not be associated with information otherwise stored in cookies.

We may use Local Shared Objects, such as Flash cookies, and Local Storage, such as HTML5, to store content information and preferences.  We may also include Web beacons in marketing e-mail messages or our newsletters in order to determine whether messages have been opened and links contained within clicked on.

Online Advertising

Sunbird does not deliver third party online advertisements on our Websites but we advertise our products and services on others' Websites. Please familiarize yourself with those Website operators' or network advertisers' privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage.

Our websites may include web beacons and cookies from third-party service providers.  For example, Sunbird uses remarketing codes for Google and AdRoll, as well as conversion codes through the advertising networks to track leads.   Google analytics gathers usage and performance data to provide a personalized browsing and searching experience.

We have also engaged with certain third parties to manage some of our advertising on other sites. These third parties may use cookies and Web beacons to collect information (such as your IP address) about your activities on Sunbird's and others' Websites to provide you targeted Sunbird advertisements based upon your interests.

Sunbird Support Portal Account

With a Sunbird portal account, you can sign into Sunbird’s portal.  Signing into your account permits you to access and use documents, videos, and download software.

When you sign into your account, we create a record of that sign in. If you sign into a third-party service with your Sunbird account, you will be asked to consent to share the account data required by that service.  We will not share your account data without your consent.  The privacy policies of the third-party service may not be the same as Sunbird’s policies. 

Other Privacy Terms

Some customers may have a supply contract or other agreement with Sunbird that has provisions relating to the treatment of personal information.  Similarly, Sunbird’s business partners and suppliers often have agreements with Sunbird that address treatment of confidential information, including personal information.  If those contracts and agreements have terms and conditions that conflict with the terms and conditions set forth in this Privacy Notice, the terms of such contracts and agreements shall be controlling as to the customer, supplier or business partner that is a party to the contract or agreement.

You can also learn more about our Sunbird Products’ features and settings, including choices that impact your privacy or your end users’ privacy, in product documentation.

Links to Non-Sunbird Websites and Third Party Applications

To allow you to interact with other Websites on which you may have accounts (such as Facebook and other social media sites) or join communities on such sites, we may provide links or embed third-party applications that allow you to login, post content or join communities from our Websites.  We may also provide you with general links to non-Sunbird Websites.  Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third party sites' privacy policies before using the links or applications.  Sunbird is not responsible for the privacy practices or the content of those other Websites.

Notification of Changes

We will post a notice for 30 days at the top of this page notifying users when this Privacy Statement is updated or modified in a material way. If we are going to use your personal information in a manner different from that stated at the time of collection, you will have a choice as to whether or not we can use your personal information in such a way.

Privacy Questions and Access

If you have a question about this Privacy Statement or Sunbird's handling of your information, you can send an email to the Sunbird Website coordinator You can also contact us at:

Sunbird Software
200 Cottontail Lane
Somerset, NJ  08873
ATTN: Privacy

If you wish to obtain a copy of particular information you provided to Sunbird, or if you become aware the information is incorrect and you would like us to correct it, contact us at the above addresses.    Before Sunbird is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request.

If you no longer wish to receive marketing e-mails from Sunbird, please send an e-mail to, follow the unsubscribe instructions included in the marketing email, or visit our opt-out page.