A support team dedicated to your success.

When you login to Sunbird’s support portal, you’ll get access to great resources

Manage Tickets

Open tickets via the web and see the status and history of all your tickets


Get your questions quickly answered in real time by our online support agents

Knowledge Base

Search for help and answers to your questions

Training Videos

Watch “how to” videos and become an expert DCIM user

Community Forums

Access forums, see announcements, and share tips and tricks with other customers

New Feature Request

Submit new features to our product and development team

Online Help

Access user guides and searchable online documentation

Tools and Templates

Download templates and application tools to streamline configuration

Models Library

Download the latest model versions, updated monthly

More resources to empower you.

Resources to Empower You

Sunbird’s robust library of resources including ebooks, data sheets, screenshots, white papers, and case studies are practically a virtual university.


Top 10 Data Center KPIs

Top 10 Data Center KPIs No one understands the importance of data more than a data center manager! Key Performance Indicators (KPIs) help data...


7 Best Practices for Simplifying Data Center Cable Management

Data center cable management is often considered a problem reserved for network engineering teams, but bad cable design can wreak havoc across your...

Case Study

Zellabox Micro Data Centers and DCIM: A Match Made at the Edge

With the increasing focus on edge computing and the need for real-time data access in remote locations, more organizations are seeking cost-effective...

Hear from companies who trust our Support team.

  • “Each [support ticket] was handled… with the utmost professionalism and courtesy. All issues have been resolved in a timely manner. I would highly recommend your services/products to anyone.”

    Peter Fosella, Technical Lead, NIST
  • “The customer support is excellent! You are treated like a partner.”

    Rob Hansen, Engineer II Data Center Infrastructure Systems, Comcast
  • “The support from Sunbird is beyond excellent. They’re very quick to respond to inquiries and are always willing to provide whatever help we need.”

    Dennis Hayslip, Project Manager, Lockheed Martin
  • “I’ve been in the information technology sector for the last 30 years and Sunbird has the best customer services and support that I’ve worked with.”

    Mark Deeb, Data Center Information Technology, City of Portland