Reviews and Testimonials

Read real reviews and testimonials from real clients. Use the toggles below to view.

Tuesday, July 6, 2021 - 08:44
"Intuitive product."
Cyril Gomes - Project Support Datacenter
COMPANY:
EDF
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: Opening of DCIM to a wider public within the company because it is "user friendly."

PROS: Ease of use, viewing part very pleasant to use. Wide choice of reporting via widget. intuitive product.

CONS: Widget management in SQL. No possibility to create your own graphic widgets without going through Sunbird support
Tuesday, July 6, 2021 - 08:41
"Great product, even greater customer service!"
David Sigmon - DC Tech Team Lead
COMPANY:
Cleveland Clinic
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: For me as a daily user and a part of the administrative team, the experience has been phenomenal. The product itself beats the one it replaced HANDS DOWN. The customer service -- responsiveness and product knowledge -- ranks with the best I've ever seen in my 25+ year IT career.

PROS: Product is extremely intuitive and reliable. Interfaces are clear and easy to navigate.

CONS: The interoperability between DC Track and PIQ, while helpful, often creates obstacles for adding new devices due to perceived current overloads.
Monday, June 14, 2021 - 08:56
"Once set up it is simple to use"
Jeff Master - Senior Systems Engineer
COMPANY:
ICF International
COMPANY TYPE:
Computer & Network Security
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:


PROS: Once set up it is simple to use and provides ability to monitor PDU, control them, and pull power reports.

CONS: Could use more features for reporting in future versions.

RECOMMENDATIONS: Worked with [Sunbird Support] with an issue in PowerIQ reporting where she was able to create a custom report to pull the correct power information we needed. She did this very quickly. If I could use one word for her it would be "Awesome"
Tuesday, June 1, 2021 - 08:27
"dcTrack helped us to design our datacenter long before building it."
David Vekemans - Infrastructure Engineer
COMPANY:
ULB Hopital Erasme
COMPANY TYPE:
Hospital & Health Care
# OF EMPLOYEES:
1001-5000 employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: dcTrack helped us to design our datacenter long before building it. It helped to define the rules of the public tendership. Now that the DC is built, we added PowerIQ in order to collect data from the PDUs and the sensors. PowerIQ is very powerful in managing data from the PDUs.

PROS: Visualisation is very important for us, and the move by drag-and-drop was very useful.

CONS: Complexity of working with import Excel file to execute some specific tasks (ex: create ports on patch panels)

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