COMMENTS: Fast support. They follow the case to the end, and ask newbie about stuff and help out if you're in doubt. Reasons for Choosing Sunbird: Some people from my team has used it before and recommend it.

PROS: The overview of item power connections assets is a huge tool. Find new corners every day so I think I could learn something new every day but I don't have the time.

CONS: There was already a patch to install when I was finished, so I had to wait before I could start to get a feeling with the software but it could mean we work fast and will not let our customers down.

COMMENTS: It has very good integration with a wide range of products. Reasons for Switching to Sunbird: I found this app very good and make my tasks much easier

PROS: It was helping a lot in generating reports and monitoring the daily activities

CONS: It seems that App needs more technical improvement, I have missed SLDs hardware description in some items was incorrect

COMMENTS: Sunbird solves all tasks with less components compared to other applications. Quite complex but cover almost all the tools. Value for money and great support from the customer care.

PROS: I like it because of its excellent features, great support, ease of use and customer support. Easy to update and are frequently updated on specific interval. It's really easy to train beginners.

CONS: It is an extremely complicated process. Sunbird has been patient, understanding, and willing to go the extra mile to get the job done. Importing a floor plan could be easier sometime.

COMMENTS: Reasons for Choosing Sunbird DCIM: It was how the pre-sales presented the product

PROS: The availability of widgets for the dashboard, integration from devices

CONS: Limited protocol in terms of integration, it only recognized SNMP protocol

COMMENTS: We just started using it be we are loving it. Switched From: Trellis Site Manager. Reasons for Switching to Sunbird: Poor support, and product end of life, support ending.

PROS: Training, training, support and training. Sunbird has a huge amount of videos, knowledge articles, and excellent support.

CONS: Importing a floor plan could be easier. With that being said, it is an extremely complicated process. Sunbird has been patient, understanding, and willing to go the extra mile to get the job done.

COMMENTS: I am able to better manage and produce reports to my management with this product. Switched From: Experian Aperture Data Studio. Reasons for Switching: We needed a better product solution for the Cleveland Clinic.

PROS: The product is very easy to use, and also train new employees how to use it.

CONS: I can't think of any cons for this product.

COMMENTS: Easy straight forward integration. Great technical support. Lots and lots of features

PROS: Before Sunbird, we were managing our data center inventory with a simple spreadsheet, but now with Sunbird DCIM, we're still able to simply manage a spreadsheet, but along with it we're able to extract much more concise and informative data, graphs, and dashboards for all our planning and expanding needs.

CONS: It's great having an entire models library (40,000+ unique models) at our disposal, however since some systems can have different options (ports, PS, etc) there can be some tweaking of the models required, but that's entirely personal preference and optional.

PROS: Being able to produce a lot of features in Monitoring, end users translating it to being able to "Control" monitored equipment. In the long run, dashboard arrangement becomes user friendly as you get used to it.

CONS: Programming support takes too long on reply!

COMMENTS: My experience with Sunbird has been great. The ease of use and ease of finding information on their support page is probably the best I've experienced in the DCIM industry or otherwise. Anytime I've had a question and reached out to support, they've responded promptly with a clear answer that allows me to either resolve the issue or pass on the needed information.

PROS: I've been thrilled with the update process. It's easy, secure, and accessible. Intuitive and setup how all software should be.

CONS: Probably the only con (and it's expected), is the learning curve. That's due to the powerful feature set though, and nothing inherently wrong with the software and how it's setup or executed. It's great on all counts of setup, layout and execution.

PROS: Visualizations look great. The constant updating of model library helps to keep things accurate when adding new assets. Monitoring can be granular which gives the user better flexibility to use the functionality how they want it to be used. Software is very easy once it is used on a daily basis. Free weekly training is also helpful

CONS: Some of the better features appear to be available in newer builds. Newer builds require more testing before they can even be implemented. We get stuck using the outdated version with fear that the new one won't work well with out environment. Seems like the older versions have less and less support as the newer versions are released which is understandable. Charging for rack licenses for simple things like cable ladders to be represented in maps.

PROS: Product is easy to use and view when it is setup. Useful as we have multiple "teams" using Sunbird to look at assets on the floor and for future projects.

CONS: Most missing features are easy to request to get added and have a quick turn around response time.

PROS: The software was easy to use and learn with the help and support of the Sunbird support team.

CONS: There are always cons with learning a new software. However I have none at this time.

COMMENTS: The main use I have with dcTrack is getting reports of inventory and tracking who the customers that own the inventory is. The tool makes this easy.

PROS: dcTrack makes it easy to visualize the data center and keep an inventory of all of the cabinets. I like the reporting features and the online help is outstanding.

CONS: I have no complaints with this product.

COMMENTS: Opening of DCIM to a wider public within the company because it is "user friendly."

PROS: Ease of use, viewing part very pleasant to use. Wide choice of reporting via widget. intuitive product.

CONS: Widget management in SQL. No possibility to create your own graphic widgets without going through Sunbird support

PROS: Everything in PIQ is just so easy to use. From adding new racks, to adding new devices for monitoring purposes. Currently monitoring over 1k devices/sensors across the United Kingdom with ease. If you ever need support, Sunbird has your back with quick, easy to understand answers. They know their product inside out!

CONS: We had a few teething issues when we first started with PowerIQ and the compatibility with some specific devices we were trying to add. Sunbird provided plenty of support and got to the bottom of the problem quickly. Fast forward a number of years and I don't have any cons with this DCIM solution, it just works as intended.

PROS: Easy to setup, easy to administer, the integration with AD is a must.

CONS: The report intuitiveness can be enhanced

PROS: Assets are very helpful with the detail you can add. Power IQ helps with power management to a granular level. The connectivity is also a plus when working in the rack with cabling. Also the "Company Standard" for adding new servers and such is useful.

CONS: Moving from 7.X to 8.X was about it. That was on my end not the software.

COMMENTS: dcTrack helped us to design our datacenter long before building it. It helped to define the rules of the public tendership. Now that the DC is built, we added PowerIQ in order to collect data from the PDUs and the sensors. PowerIQ is very powerful in managing data from the PDUs.

PROS: Visualisation is very important for us, and the move by drag-and-drop was very useful.

CONS: Complexity of working with import Excel file to execute some specific tasks (ex: create ports on patch panels)

COMMENTS: As expected and since engagement has been first class support. Knowledgeable about their product and always able to assist.

PROS: Easy to setup and intuitive, readily available support and training materials can help you progress your initial stages quickly. Support available and the 1-2-1 sessions have been invaluable. Quickly able to see results and how it integrates in to your environment.

CONS: At the moment there isn't anything - it is exactly as I expected and researched

PROS: I am brand new to the software, but so far I'm very impressed with the details and options, and how intuitive the system seems to be.

CONS: I haven't used it long enough to answer this - haven't found anything I don't like.

COMMENTS: I am glad we have the software and grateful that our data center manager keeps it updated. I have also had favorable experiences with Sunbird support.

PROS: The user interface and flow to find information is extremely easy.

CONS: What I like least is having to use it because I use it primarily to locate gear for repair, and in my world repair means we are having an outage.

PROS: Very ease to use web interface, good dashboard reports.

CONS: Using the Classic view, no single line diagram.

COMMENTS: Support is over-average. New releases have a high quality, we always wait a few months until implementing a new release and in the last two years we never had an issue after a release upgrade. PowerIQ offers the best integration for Raritan hardware. The decision for Raritan Hardware and PowerIQ have been made at the same time. dcTrack for use is a nice extension to PowerIQ but our focus is PowerIQ

PROS: New hardware devices are ready to be monitored in seconds. Management of hundreds of hardware devices such as PDUs and sensors lost its complexity. PowerIQ superseded our Nagios Installation for all hardware-related devices. It becomes more and more our primary trap host.

CONS: Compared to PowerIQ setup of dcTrack is complex. Integration of PowerIQ and dcTrack could be easier to use. (License) Price for integration of USVs into PowerIQ is definitely too high, as a result we do not monitor our several USVs via PowerIQ.

COMMENTS: Very positive, makes management and planning so much easier.

PROS: The asset list makes importing, exporting and editing what is in my data centre easy and intuitive. Great to export a complete list of what we have to whatever department needs it.

CONS: I would love a desktop version of this software, I feel it doesn't get enough of my systems resources when I use my web browser.

COMMENTS: Very pleased about multi vendor PDU support by plugins

PROS: One Screen overview for Health DC and all PDU's LDAP support Backups PDU tagging for reports

CONS: No memory when you come back to a previous TAB screen (Need to open the complete folder tree again to go to the DC racks)

COMMENTS: From the purchase to implementation to use, the entire ride has been easy and fun to learn.

PROS: Ease of deployment and use; visuals are very useful

CONS: Limited customizable reporting, although the support team will help create additional reports if needed.

PROS: I think one of the best features of this is the visualizations of our physical sites. Sometimes getting a look in to the facility or a top down view helps in planning

CONS: We are still in the process of fulling brining the system up to speed. I think there is room for improvement on making the UI to integrate dcTrack & PowerIQ better

PROS: Easy to set up. Sunbird listens to the end users and implements our ideas into future releases. Provide ongoing training very responsive to questions and issues.

CONS: Better integration with UPS systems.

PROS: Sunbird's DCIM software is a powerful kit and very easy to learn to use. Being in a new role that uses this software and in under 5 months I can confidently use it. You can very easily monitor your enterprise's health from a dashboard and action any needs. The support the Sunbird team provides is also excellent with extremely fast response times and vast knowledge - whether it'll be adding a new model or the rare error code, the team is on it.

CONS: The least thing I like about this software is the fact it's broken down into two different parts. DcTrack and PowerIQ. These works very well together however if they were integrated into one then it would make use quicker when performing certain tasks.

COMMENTS: Managing over a hundred global locations comprised of local offices and data centers have been a huge challenge. With the implementation of dcTrack/PowerIQ we were able to achieve clear visibility into each of these locations and eliminate a lot of technology debt.

PROS: Practical Data Center inventory management and power monitoring tool in one. Easy to use with intelligent and clear reporting and helpful dashboards. We've grown and developed our business processes and procedures while implementing the tool - moving away from manual data entry and management via multiple spreadsheets is the thing of the past we'd never go back to.

CONS: With every release there are always new features delivered that were requested by the customers. As with every tool, some level of customization is always required. In some cases it may not be as intuitive as one would wish and reading the admin manual is a must.

COMMENTS: I'd like to note Sunbird support team as fatest to reply on request and with quick solution.

PROS: Having tried to work with top five DCIM products I consider Sunbird the best DCIM product on the market. It is easiest to adopt to and covers the most of DataCenter manager's tasks. Great functionality and large user group helps a lot to solve problems, which are impossible to solve in other products, like subfloor or above rack equipment placement.

CONS: Monitoring functionality needs further work. I'd put a ModBus software gateway in my wishlist.

COMMENTS: We use it as our monitoring tool and Sunbird is good compared to other monitoring apps.

PROS: Easy to use and synchronized with out UPS and PDUs

CONS: Lack of documentation on the application itself.

COMMENTS: Excellent tool to gather our global Data Center data and see it visually

PROS: Seeing Power Consumption per cabinet. Knowing where all network, fiber, & power cables are plugged into to help pinpoint problems. Visual 3D view of cabinets Being able to bulk upload information

CONS: Using classic view to make fiber connections work together Not all models have front and back pictures of them

COMMENTS: The possibilities with these tools are almost limitless. I haven't discovered anything we would miss at work yet. You can build custom dashboards, DC rooms in 3D, rack overviews, power- and data-connections and more so that everyone can get an insight without being in the room. For the operation of a data center a DCIM software solution is absolutely necessary. The tasks today are very varied and it is easy to lose track. With dcTrack you can get the overview back. Of course there is a lot of work behind it but you should start with the work. There won't be a 100% solution but if you know what you want and take the first step, you will see that it goes forward.

PROS: The support is great and you always get help and solutions for problems. The insertion of racks, devices, PDUs and connections is possible by bulk import and therefore fast and clear. You can create different roles for each user and assign rights for each user. You can plan very well in advance and then display it virtually as it might look. Work orders can also be created and documented. I have already taken part on a user group meetings where wishes, problems, user questions are answered and solutions are sought. One is kept up to date about new developments and there is user training on demand.

CONS: There aren't really any disadvantages with these tools, just the complexity that exists, let you sometimes ask what you do first and what can waiting for. You should make sure that all users are involved in different tasks.

COMMENTS: Easy management of a data center with dcTrack

PROS: A lot of capabilities. Visualization in 3 dimensions of datacenter. Workflow for work orders very easy. Integration with PowerIQ.

CONS: Maybe user roles could be more specific.

COMMENTS: We have a lot of PDU's and UPS's distributed around the globe, all with varying firmware and configurations. The need is to bring all those inline easily, and then be able to monitor them. My NMS doesn't have explicit monitoring for our PDU's, so being able to use DCIM and traps makes that a breeze.

PROS: Straight forward and easy to install and begin configuring. Logically arranged and understandable in MOST areas but a quick trip to the documentation has cleared up any confusions.

CONS: It seems very slow to start-up on login, but I don't know why. Being unable to login to a shell and see the system and processes is frustrating at times like that.

COMMENTS: We have not achieved production functionality yet but overall great!

PROS: Features, ease of deployment with some reservations to importing assets and setting up a db, overall look and feel, automation, precision and wide scope of functionality.

CONS: The process of getting your existing assets in is quite gruelling if you are not using Service Now as your asset management system. Collating and matching data to dcTracks standards is very challenging for the project team. We are going to use your turn key service to ease the process.

COMMENTS: We had to know how much power our Datacenter is using and we had different PDU's in use. Sunbird helped us to integrate all of them in one software product. So we have everything in one view.

PROS: The software is very powerful. Each release brings new features, that are very usefully. With the new dashboards you have only one look to see if something needs attention. In the meanwhile our Datacenter team knows more about the rooms, climate, power consumption than our facility management. The functionality for reporting is very powerful and can automatically sent them to the persons that need it.

CONS: Because the software is so powerful, there are a lot of things you have to configure. As better it's configured, as better are the results. It take some time to set everything up. We took Sunbird to support us and this have been the right choice for us.

COMMENTS: Data Centre Facility Reliability & Performance is now being monitored and measured.

PROS: Ease of Setup & Configuration In depth levels of monitoring and customization Excellent new Health Dashboard Tiles

CONS: Limited Reporting Options for financial reports & UPS status.

COMMENTS: Has enabled a detailed view of assets and power usage

PROS: Intuitive menus, Ease of use, A wealth of information

CONS: Have not come across anything that is negative yet

COMMENTS: Where we previously feared HVAC failures in the summer and breakers popping after a blade enclosure lights up, we now have eyes on exactly where the levels are for temperature and power. We see real time stats and trends that allow us to manage capacity and future growth as well.

PROS: Detailed granular data that was previously unavailable. The metrics are popular with the suits, and the Minority Report style pregoc info shows me where the hot spots are, where the breakers are inching towards popping, and where one of my CRAC units is starting to slack off. My primary data center used to be something dangerous you'd see William Shattner barely surviving on Star Trek. We now haven't had an outage in over a decade. I've rolled this out to over 50 of our sites, across the US, AUS, MEX, and CAN with plans to hit all the rest of them later. Local IT staff enjoys the new functionality as well - they each support multiple sites, so the ability to relax about power and HVAC is enormously empowering.

CONS: I wish the dashboards offered a few more eye candy charts - but this isn't a dog either. Armchair quarterbacks like eye candy and are impressed easily.

COMMENTS: It lets me control the power intake and output in my labs.

PROS: It lets me get a better view of what my equipment is doing and what I need to change in my power requirements.

CONS: I haven't found anything yet that I don't like.

COMMENTS: If you haven't used a DCIM previously and want to quickly install and use a DCIM and learn how to use it quickly, I recommend this product.

PROS: First of all it has an impressive easy-to-use 3D user interface. If your knowledge of Datacenter components and operations is good, you can learn its usage in a very short time and define the new hardware models in 15 minutes without waiting for support. With the CSV upload feature, you can save a serious time by organizing updates in Excel that will last longer. End-to-end cable tracking is really successful. With access to the database via ODBC, you can prepare advanced reports and integrate with other applications. Payment is more flexible than other companies. Monthly usage is also possible. Unit prices are public on the web-site.

CONS: Each circuit has to be terminated with an endpoint. This is necessary for you to do the job right, sometimes short-term temporary operations can annoy you.

COMMENTS: Overall good

PROS: Ease of use of the software. GUI looks good

CONS: Licensing could be better on the website

COMMENTS: We are able to make quick search for our Hardware inventory and the overall costs around it. We are able to Power Manage our Rack as well as to provide the necessary details of our environment to our Financial dept.

PROS: Easy to Configure, Great Customer Support.

CONS: The Map configuration is a little difficult to achieve out of the box

COMMENTS: It is very good for the planning of rooms that are not yet installed. You can make it available for several people to view. It is very flexible.

PROS: The clear layout. Everything can be adjusted individually on the dashboard. You have everything in view.

CONS: I have the possibility to create my own models at the models library and can work with them directly.

PROS: Customer Support has awesome response time. dcTrack and power IQ are laid out in a logical way and just work.

CONS: Would like to be able to "tweak" and handle more custom configuration, but the out of the box stuff is really pretty good.

COMMENTS: The capability to utilize a single database to not only manage our data center racked assets but to also integrate with our incident and change management tool.

PROS: The support from Sunbird is beyond excellent. They're very quick to respond to inquiries and are always willing to provide whatever help we need. The 3D visualization is awesome and uploading asset details is easy. I especially like the custom fields feature because I can add data unique to our data center.

RECOMMENDATIONS: Would like the capability to create drop-down select lists that auto-fill additional/relative fields such as Systems Administrator name and the contact information (email, desk/cell phone and manager details).

COMMENTS: Utilizing Sunbird's DCIM Tool dcTrack has made me more efficient at my job and helping the teams that use it work more efficiently as well. dcTrack has become our Gold Copy so to speak with regard to tracking our assets. It helps the Operations team find devices quickly, without having to look in multiple places for where assets should be. Sunbird has created a do it all tool that works, it does what it says it will do and the level of support you get with it is first rate. I can use my DCIM tool to help keep track of network ports, and empty cabinet space and run power reports.... the uses and possibilities are endless.

PROS: The Visualization of my datacenter floor. I find myself in it all day going cabinet to cabinet. This portion of the tool gives you 3d CAD rendering of your datacenter that you can quickly click on a cabinet and take you to the device you are looking for. This feature also is very useful is seeing cabinet temps, power usage when paired with smart PDU's, and one of my all time favorite features in this Visualization feature is the ability to measure out cable. You can click on measure in the menu and then click a point on your datacenter map then trace out where your cable will run and go point to point. It gives you an accurate distance so you know which cable lengths you will be using. Just one of the many various useful elements of dcTrack.

CONS: I do not have many issues or complaints with regard to dcTrack. The issues I do come across tend to be buggy new release issues that once called into the Sunbird Support Team, it's handled and rectified quickly. For example there was an issue with having to load up Adobe Flash when opening a certain tab in the software. The issue was isolated to this one tab and only when using Chrome did it come up. The Sunbird team was quick to correct this and on the next software update release, it was addressed.

COMMENTS: Excellent overview, timely warning, optimal reports - and all with little effort!

PROS: All in all a convincing offer. The product, licensing model, price, service, etc. convince in comparison with other solutions.

RECOMMENDATIONS: In the case of dcTrack, the licensing model for PCs should be extended in order to be able to map office units (PC, Printer, etc.) with the software beyond the data center (Racks/Cabinets).

COMMENTS: The product is extremely useful when trying to determine overall facility power consumption. Being a High Impact FISMA IT system we are required to have automated mechanisms in place for all aspects of the system to include infrastructure. The power requirement has been satisfied.

PROS: I've found it very easy to configure and use. Setup was a breeze out of the box and any local shortcomings were easily rectified by tech support.

CONS: Reporting capabilities are somewhat limited.

RECOMMENDATIONS: I had trouble initially setting up the reports and would have liked the output to be a little more granular.

PROS: Ease of use and navigation within the tool. The screens flow with all the information needed to perform any task.

CONS: N/A - haven't found anything bad within the tool

PROS: The best of this software is the dashboard, that you can see all the information about your business in real time and you can personalize it!

CONS: If you don't receive any official learning about the software it's long to know all the things about the software.

PROS: DcTrack integrates a very useful worflow for proximity gestures especially for outsourced Datacenter managed by an external stakeholder

CONS: The creation of the models is tedious especially for the placement of the ports

PROS: The software functions as expected. Any product issues reported are responded to quickly. Technical support personnel know the product and are professional in their correspondence. They follow up to ensure we are satisfied with the fixes. The products are easy to use and the tutorials are outstanding.

CONS: As far as what I like the least about the software, I would be hard pressed to find something of significance.

COMMENTS: It is easy to deploy

PROS: Without reading user manual, I was able to build the database quickly. Easy to use. The pre-configured dashboards are useful and it is good to start using the software very quickly.

COMMENTS: Six years of work with dcTrack & Power IQ. 24x7 managing both our data centers.

PROS: Receive on-time power, connectivity, humidity, and water alarms. Produces great reports.

CONS: dcTrack Classic View can't open a full screen view.

RECOMMENDATIONS: It could be great to have a full vision of the dcTrack configuration.

COMMENTS: Great software, excellent support team!

PROS: Ease of use, every new version is better than the last. Support team help is great. The functionality between my devices (PDUs, CRAC units, temperature sensors) is outstanding.

COMMENTS: Deploying devices is so much easier to perform with 100% accuracy. It organizes and centralizes information and it greatly aids in MACD.

PROS: The many visualizations such as device, cabinet and floor plan (including 3D) are quite valuable to me. With the cabinet views, I can "see" the best areas to place equipment within a cabinet without the need to be physically on site. Device views allow me to "show" installers where exactly the various device ports are located so they connect data cables correctly. The floor plan allows me to estimate distances so I can order cables of proper length. All of these views are invaluable to me since I support remote data centers.

CONS: That I still need to access Classic View to perform some functions.

RECOMMENDATIONS: To be able to access data panel port information from the GUI is great and I cannot wait for functions like Lists and Connectors to be moved there too.

COMMENTS: My experience from the cradle has been top notch and unbelievable. I started my relationship from Raritan and continue through Sunbird.

PROS: Very customized, robust, detailed, and user friendly.

CONS: I have none at this time, it just keeps getting better.

RECOMMENDATIONS: None at this time.

COMMENTS: I am an implementation partner for Sunbird. I love working with their product. They make it very easy to load data from spreadsheets and quickly stand up an instance of the tool with the client's data.

PROS: Installs very clean. The OS and database are all packaged and installed as a VM. The developers listen to your feedback and are constantly updating the software. I have always received great support from their staff.

COMMENTS: DC Track has been an interesting Journey, Starting out some of the features that were discussed in the first demonstration did not seem to work as advertised but over time the software support has been awesome and the tool is coming a long way. It now can do a lot of the tasks that I need it too.

PROS: DC Track makes it very easy to search a lot of different ways and does not allow the typical typos or duplicates that you get when using Excel. It has not been 100% but light years better than Excel

CONS: The time it takes to use the tool as a stand alone software. A lot of guys are still using Excel and importing into the tool. This makes common input errors a norm.

RECOMMENDATIONS: As the tool develops adding in more logic that will decrease the time to build in the tool will help us greatly. A lot of these issues were covered in the Denver conference on June 16th. I look forward to seeing the new developments that come out of that working session. I did have 4 stars on the ease of use and for some reason it dropped to 2 and will not let me change it!

COMMENTS: We were tracking all of our PDUs through spread sheets and monitoring ping through solarwinds before coming across this product. It has helped our facilities staff immensely with monitoring power usage throughout all of our sites.

PROS: I really like the Data Center tab where i can expand down and see what equipment and pdus are located in each rack.

CONS: When setting the display to PDU name it hides the IP address of the PDU and vice versa. It was apparently a security concern for some companies, but a pain for us.

COMMENTS: I inherited this product from a colleague that has left the company, so I am not sure of the capabilities of the software, and if we can integrate it with our other data center products, both from Raritan as well as APC.

PROS: The ability to see all of our PDUs in a single screen.

CONS: It doesn't do an automatic log in to the PDU when I click the link for the PDU. It would be nice if it stored the log in information and logged me in automatically.