Reviews and Testimonials

Read real reviews and testimonials from real clients. Use the toggles below to view.

Friday, November 2, 2018 - 09:23
"Where was Sunbird 15 years ago?"
Hector Tirado - Production Support Engineer
COMPANY:
Lord Abbett
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
501-1000 employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: I love it and customer service is great

PROS: The 3D and how easy it is to load servers on to rack

CONS: I have nothing bad to say about the software
Wednesday, October 3, 2018 - 08:55
"An awesome toolbox created by awesome people"
Lars Lorscheider - System Administrator
COMPANY:
METRO | NOM
COMPANY TYPE:
Wholesale
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Hard to get started in this tool but when you have the clue it is fantastic. But every manager who decides to have this tool should have in mind that this tool needs people and time to get it started and when it has started you may be need a bit more time to keep it running. We have learned so much concerning our own workflows in our datacenters and in my eyes it works great and I wouldn't change it for another DCIM tool, anyway. It's worth every second and every cent we have spent on it and are still doing.

PROS: The deeper you dive into the dcTrack universe the bigger it seems to grow. If you have internalized your own processes, this tool is indispensable for the administration of your own datacenters and each piece of hardware built-in there.

CONS: Sometime I wish the tool could be cut down to our specific Needs but then we would have to ask ourselves what these needs are. The complexity of the tool, which is of course just an image of reality, sometimes makes it difficult to start with it.
Monday, October 1, 2018 - 17:00
"Easy to Configure, Great Customer Support"
Miguel Saldana - Data Center Technician
COMPANY:
FIS
COMPANY TYPE:
Airlines/Aviation
# OF EMPLOYEES:
1,001-5,000 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: We are able to make quick search for our Hardware inventory and the overall costs around it. We are able to Power Manage our Rack as well as to provide the necessary details of our environment to our Financial dept.

PROS: Easy to Configure, Great Customer Support.

CONS: The Map configuration is a little difficult to achieve out of the box
Monday, July 30, 2018 - 08:41
"Much better than our former product, Nlyte"
John Robinson - Engineer
COMPANY:
Promedica Health Systems
COMPANY TYPE:
Healthcare
# OF EMPLOYEES:
Withheld
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:


PROS: Customer Support has awesome response time. dcTrack and power IQ are laid out in a logical way and just work.

CONS: Would like to be able to "tweak" and handle more custom configuration, but the out of the box stuff is really pretty good.

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