Reviews and Testimonials

Read real reviews and testimonials from real clients. Use the toggles below to view.

Thursday, May 3, 2018 - 07:41
"I'm excited to get to work everyday because I know I'm going to be working with dcTrack!"
Dennis Hayslip - Project Manager
COMPANY:
Lockheed Martin
COMPANY TYPE:
Defense & Space
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: The capability to utilize a single database to not only manage our data center racked assets but to also integrate with our incident and change management tool.

PROS: The support from Sunbird is beyond excellent. They're very quick to respond to inquiries and are always willing to provide whatever help we need. The 3D visualization is awesome and uploading asset details is easy. I especially like the custom fields feature because I can add data unique to our data center.

RECOMMENDATIONS: Would like the capability to create drop-down select lists that auto-fill additional/relative fields such as Systems Administrator name and the contact information (email, desk/cell phone and manager details).
Thursday, May 3, 2018 - 07:35
"Great tool for place and power planning, documentation of assets, data and power connections"
Rob Hansen - Engineer II Data Center Infrastructure Systems
COMPANY:
Comcast
COMPANY TYPE:
Telecommunications
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Use it daily to document Data Center Power. Previously used it to document Data Center cabinets, assets, data and power connections, structured cabling. It is our source of truth for what's in the Data Centers and monitoring tool for temperature issues

PROS: dcTrack is easy to use in that setting it up to model a data center follows the physical process of actually setting up a data center. Using it to maintain documentation of assets' placement, data and power connections is easy and logical. It also provides for great monitoring of power utilization and temperature/humidity with its integration with Power IQ. And the customer support is excellent! You are treated like a partner.

CONS: dcTrack is mostly web-based but part of the functionality remains in an application called Classic View. This functionality is being migrated piece by piece, and a lot of it is accessible now from the web client. We look forward to the day when we no longer need to use Classic View as it is quite slow and it cannot be re-sized to see all of it at once without scrolling.
Thursday, July 6, 2017 - 06:54
"Easy to use and easy to read"
Jason Stallings - Data Center Technician
COMPANY:
Nu Skin
COMPANY TYPE:
Retail
# OF EMPLOYEES:
5001-10,000 employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:
COMMENTS: Sunbird DCIM software is easy to use and easy to read. I have been able to easily keep an eye on all power, temperature, and humidity statuses for all my hardware locations. I have about 300 units that monitor areas all over the city.

PROS: I like the web interface most of all. It is very easy to use and it displays the data in a clear manner. The web interface allows for quick manipulation of data and dashboards.

CONS: The look of the web page is a little old school. It does not compromise any of the data, however, I would like to see something a little more trendy. This and several Java issues have been slightly disappointing.
Thursday, July 6, 2017 - 06:47
"Setup was a breeze out of the box"
Joseph Byerly - ESA
COMPANY:
NOAA Storm Prediction Center
COMPANY TYPE:
Government Administration
# OF EMPLOYEES:
11-50 employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:
COMMENTS: The product is extremely useful when trying to determine overall facility power consumption. Being a High Impact FISMA IT system we are required to have automated mechanisms in place for all aspects of the system to include infrastructure. The power requirement has been satisfied.

PROS: I've found it very easy to configure and use. Setup was a breeze out of the box and any local shortcomings were easily rectified by tech support.

CONS: Reporting capabilities are somewhat limited.

RECOMMENDATIONS: I had trouble initially setting up the reports and would have liked the output to be a little more granular.

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