Reviews and Testimonials

Read real reviews and testimonials from real clients. Use the toggles below to view.

Tuesday, January 8, 2019 - 08:55
"After demonstrations and comparison to 6 other competitors, Sunbird products stood out well above the rest."
Greg Brown - Project Manager
COMPANY:
Delta Dental of Michigan
COMPANY TYPE:
Insurance
# OF EMPLOYEES:
201-500 employees
SOFTWARE USAGE:
6-12 months
OVERALL QUALITY:
COMMENTS: The overall experience has been great. In many implementations with software and other DCIM providers this has by far been the best experience we have had. The support is quick and direct, usually solving issues and answering questions on the first contact and typically in the same day. The team members providing instruction in remote sessions were knowledgeable and took the time to make sure we understood the functionality and how to repeat it. The product is great and fits all of our requirements; where there was not a direct process for an integration with other tools, the Sunbird team was quick to assist. The Sunbird software is easy to use, integrates with other products easily and the GUI is very clean. After demonstrations and comparison to 6 other competitors, Sunbird products stood out well above the rest.

PROS: What we like most about Sunbird's DCIM solution is the integration between dcTracks and PowerIQ along with the great features, detailed user interface and ease of use. The software is setup in a way that is very intuitive to use and just as easy to implement from image to production use. The implementation/proof of concept team was great to work with. The weekly sessions made sure we were able to achieve all our requirements and not only assisted in setting up the software but showed the team how accomplish the tasks on our own so that we could replicate and update our data as needed.

CONS: At this point there is not much that we dislike about the software. It contains all the features and ease of use we expected; and more. We would like an additional feature for integration with server cabinet door locks to see the status; if they were open/closed and who accessed the rack based on badge. The way the integration currently works is to send an alert when triggered but doesn't fully meet what we would like to accomplish.
Monday, January 7, 2019 - 08:59
"It lets me control the power intake and output in my labs."
Michael Gibbs - Critical Power Engineer
COMPANY:
AT&T
COMPANY TYPE:
Telecommunications
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: It lets me control the power intake and output in my labs.

PROS: It lets me get a better view of what my equipment is doing and what I need to change in my power requirements.

CONS: I haven't found anything yet that I don't like.
Friday, November 2, 2018 - 09:23
"Where was Sunbird 15 years ago?"
Hector Tirado - Production Support Engineer
COMPANY:
Lord Abbett
COMPANY TYPE:
Information Technology and Services
# OF EMPLOYEES:
501-1000 employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: I love it and customer service is great

PROS: The 3D and how easy it is to load servers on to rack

CONS: I have nothing bad to say about the software
Wednesday, October 3, 2018 - 08:55
"An awesome toolbox created by awesome people"
Lars Lorscheider - System Administrator
COMPANY:
METRO | NOM
COMPANY TYPE:
Wholesale
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Hard to get started in this tool but when you have the clue it is fantastic. But every manager who decides to have this tool should have in mind that this tool needs people and time to get it started and when it has started you may be need a bit more time to keep it running. We have learned so much concerning our own workflows in our datacenters and in my eyes it works great and I wouldn't change it for another DCIM tool, anyway. It's worth every second and every cent we have spent on it and are still doing.

PROS: The deeper you dive into the dcTrack universe the bigger it seems to grow. If you have internalized your own processes, this tool is indispensable for the administration of your own datacenters and each piece of hardware built-in there.

CONS: Sometime I wish the tool could be cut down to our specific Needs but then we would have to ask ourselves what these needs are. The complexity of the tool, which is of course just an image of reality, sometimes makes it difficult to start with it.

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