Reviews and Testimonials

Read real reviews and testimonials from real clients. Use the toggles below to view.

Tuesday, July 17, 2018 - 07:41
"I'm excited to get to work everyday because I know I'm going to be working with dcTrack!"
Dennis Hayslip - Project Manager
COMPANY:
Lockheed Martin
COMPANY TYPE:
Defense & Space
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
Less than 6 months
OVERALL QUALITY:
COMMENTS: The capability to utilize a single database to not only manage our data center racked assets but to also integrate with our incident and change management tool.

PROS: The support from Sunbird is beyond excellent. They're very quick to respond to inquiries and are always willing to provide whatever help we need. The 3D visualization is awesome and uploading asset details is easy. I especially like the custom fields feature because I can add data unique to our data center.

RECOMMENDATIONS: Would like the capability to create drop-down select lists that auto-fill additional/relative fields such as Systems Administrator name and the contact information (email, desk/cell phone and manager details).
Tuesday, July 17, 2018 - 07:35
"Great tool for place and power planning, documentation of assets, data and power connections"
Rob Hansen - Engineer II Data Center Infrastructure Systems
COMPANY:
Comcast
COMPANY TYPE:
Telecommunications
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Use it daily to document Data Center Power. Previously used it to document Data Center cabinets, assets, data and power connections, structured cabling. It is our source of truth for what's in the Data Centers and monitoring tool for temperature issues

PROS: dcTrack is easy to use in that setting it up to model a data center follows the physical process of actually setting up a data center. Using it to maintain documentation of assets' placement, data and power connections is easy and logical. It also provides for great monitoring of power utilization and temperature/humidity with its integration with Power IQ. And the customer support is excellent! You are treated like a partner.

CONS: dcTrack is mostly web-based but part of the functionality remains in an application called Classic View. This functionality is being migrated piece by piece, and a lot of it is accessible now from the web client. We look forward to the day when we no longer need to use Classic View as it is quite slow and it cannot be re-sized to see all of it at once without scrolling.
Monday, July 16, 2018 - 08:20
"Your do it all DCIM tool"
Witheld - Witheld
COMPANY:
Witheld
COMPANY TYPE:
Financial Services
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: Utilizing Sunbird's DCIM Tool dcTrack has made me more efficient at my job and helping the teams that use it work more efficiently as well. dcTrack has become our Gold Copy so to speak with regard to tracking our assets. It helps the Operations team find devices quickly, without having to look in multiple places for where assets should be. Sunbird has created a do it all tool that works, it does what it says it will do and the level of support you get with it is first rate. I can use my DCIM tool to help keep track of network ports, and empty cabinet space and run power reports.... the uses and possibilities are endless.

PROS: The Visualization of my datacenter floor. I find myself in it all day going cabinet to cabinet. This portion of the tool gives you 3d CAD rendering of your datacenter that you can quickly click on a cabinet and take you to the device you are looking for. This feature also is very useful is seeing cabinet temps, power usage when paired with smart PDU's, and one of my all time favorite features in this Visualization feature is the ability to measure out cable. You can click on measure in the menu and then click a point on your datacenter map then trace out where your cable will run and go point to point. It gives you an accurate distance so you know which cable lengths you will be using. Just one of the many various useful elements of dcTrack.

CONS: I do not have many issues or complaints with regard to dcTrack. The issues I do come across tend to be buggy new release issues that once called into the Sunbird Support Team, it's handled and rectified quickly. For example there was an issue with having to load up Adobe Flash when opening a certain tab in the software. The issue was isolated to this one tab and only when using Chrome did it come up. The Sunbird team was quick to correct this and on the next software update release, it was addressed.
Monday, July 16, 2018 - 08:14
"The software is easy to use"
Herzel Karilkar - Technical Support
COMPANY:
Alexander Schneider
COMPANY TYPE:
Computer Software
# OF EMPLOYEES:
51-200 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:


PROS: The software is easy to use. The information is accessible and clear. Minimal mouse clicks. Detailed reports. Software that is improved with each update.

CONS: Almost nothing. Disadvantages corrected in new releases.

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