Reviews and Testimonials

Read real reviews and testimonials from real clients. Use the toggles below to view.

Monday, July 16, 2018 - 08:20
"Your do it all DCIM tool"
Witheld - Witheld
COMPANY:
Witheld
COMPANY TYPE:
Financial Services
# OF EMPLOYEES:
10,001+ employees
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: Utilizing Sunbird's DCIM Tool dcTrack has made me more efficient at my job and helping the teams that use it work more efficiently as well. dcTrack has become our Gold Copy so to speak with regard to tracking our assets. It helps the Operations team find devices quickly, without having to look in multiple places for where assets should be. Sunbird has created a do it all tool that works, it does what it says it will do and the level of support you get with it is first rate. I can use my DCIM tool to help keep track of network ports, and empty cabinet space and run power reports.... the uses and possibilities are endless.

PROS: The Visualization of my datacenter floor. I find myself in it all day going cabinet to cabinet. This portion of the tool gives you 3d CAD rendering of your datacenter that you can quickly click on a cabinet and take you to the device you are looking for. This feature also is very useful is seeing cabinet temps, power usage when paired with smart PDU's, and one of my all time favorite features in this Visualization feature is the ability to measure out cable. You can click on measure in the menu and then click a point on your datacenter map then trace out where your cable will run and go point to point. It gives you an accurate distance so you know which cable lengths you will be using. Just one of the many various useful elements of dcTrack.

CONS: I do not have many issues or complaints with regard to dcTrack. The issues I do come across tend to be buggy new release issues that once called into the Sunbird Support Team, it's handled and rectified quickly. For example there was an issue with having to load up Adobe Flash when opening a certain tab in the software. The issue was isolated to this one tab and only when using Chrome did it come up. The Sunbird team was quick to correct this and on the next software update release, it was addressed.
Monday, July 16, 2018 - 08:14
"The software is easy to use"
Herzel Karilkar - Technical Support
COMPANY:
Alexander Schneider
COMPANY TYPE:
Computer Software
# OF EMPLOYEES:
51-200 employees
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:


PROS: The software is easy to use. The information is accessible and clear. Minimal mouse clicks. Detailed reports. Software that is improved with each update.

CONS: Almost nothing. Disadvantages corrected in new releases.
Monday, July 16, 2018 - 08:03
"Excellent overview, timely warning, optimal reports - and all with little effort!"
Fritz Renner - CEO
COMPANY:
dcimap Data Center Consulting GmbH
COMPANY TYPE:
IT Consulting
# OF EMPLOYEES:
1-10
SOFTWARE USAGE:
2+ years
OVERALL QUALITY:
COMMENTS: Excellent overview, timely warning, optimal reports - and all with little effort!

PROS: All in all a convincing offer. The product, licensing model, price, service, etc. convince in comparison with other solutions.

RECOMMENDATIONS: In the case of dcTrack, the licensing model for PCs should be extended in order to be able to map office units (PC, Printer, etc.) with the software beyond the data center (Racks/Cabinets).
Monday, July 16, 2018 - 07:54
"Huge difference from spreadsheets to dcTrack"
Brian Jensen - Datacenter Coordinator
COMPANY:
DSV
COMPANY TYPE:
Transport Services
# OF EMPLOYEES:
45,000+
SOFTWARE USAGE:
1-2 years
OVERALL QUALITY:
COMMENTS: We have been in full control of all our datacenters worldwide.

PROS: The easy way to build our datacenters into dcTrack and the huge difference from spreadsheets to dcTrack. Provides a quick overview as well as being able to produce reports to several departments.

CONS: Models library could be more correct and updated more often not only once a month. More pics to the 3D view.

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